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Business Solution Specialist

3 months ago

London, Greater London, United Kingdom Dr. Martens Full time

Dr. Martens is a globally recognisable and culturally influential British brand, with over 60 years of rich heritage. As brand custodians, we are lucky to work for a dynamic, thriving, and ethical business, with people from diverse backgrounds, who bring their true selves to work, and where anyone can grow their career.

We are guided by three core values that are at the heart of everything we do: be yourself , act courageously , and show you care . They make us who we are and inspire us to push boundaries, embrace our individuality, and stand up for what's right.

THE GIG

As our Business Solutions Specialist for Order management, you will add value to the business through driving technology and process efficiency improvements in line with the Business Strategy as part of the Order management team.

The role involves supporting the BAU and continuous business and systems improvements initiatives globally across all Ecommerce and omni channel areas.

You will help manage the functional enhancements from defining business and systems requirements right through to UAT, training and implementation.

As our Business Solutions Specialist for Order Management you will be responsible for:

  • Assist the product owner with continuous improvement initiatives and change projects within the technology stack, ensuring alignment with business strategy.
  • Aid in designing and delivering technology solutions that add value, aligning with business objectives.
  • Assist in identifying, analysing, and documenting business and technical requirements, including processes, specifications, designs, configurations, security protocols, reports, and training documents.
  • Facilitate knowledge sharing through proactive cross-functional communication and thorough documentation, supporting both agile methodologies and adherence to change control policies.
  • Provide day-to-day support, manage system bugs, work with development teams on design changes, and regularly check in with business stakeholders to report on continuous improvement efforts.

THE STUFF THAT SETS YOU APART

Put simply, for this role the key things we're looking for are:

  • Experience with order management systems (preferably IBM Sterling), ecommerce E2E processes, order management gateways, payment providers, CRM systems, and omni-channel implementations or support.
  • Familiarity with D365 or similar ERP systems; experience working in an agile environment with tools like Jira.
  • Strong analytical and problem-solving skills, logical thinking, and attention to detail and output quality.
  • Excellent written and verbal communication skills, able to convey complex ideas, issues, and designs to diverse audiences, effective interaction with both technical and non-technical teams.
  • Innovative, creative, and forward-thinking; ability to manage multiple complex tasks, meet deadlines, work well under pressure, and self-manage while being a proactive team player.

WHAT'S IN IT FOR YOU?

  • Hybrid working
  • Welcome to the family free pair of Docs
  • 65% off all Docs
  • Award-winning 'Buy As You Earn' Dr. Martens share plan
  • Private healthcare
  • A dedicated culture team
  • 2 paid volunteer days per year
  • Amazing Camden based offices with roof terrace overlooking the canal

Are you ready to fill your boots? Apply now.

At Dr. Martens, we are committed to creating an environment in which we can all be our best and bring our authentic selves to work. We encourage applications, regardless of race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, age, veteran status, or disability. Diverse and inclusive teams have a positive impact on our brand; helping us to speak authentically to our consumers.

We strive to develop a business where our people can thrive and feel empowered to express themselves. Because we believe everyone should feel supported and included whatever their role in the Dr. Martens community.

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