Spa Receptionist

2 weeks ago

London, Greater London, United Kingdom 4C Group Full time

Job Ref:4C 1081

Branch:
The Westin London City

Location:
The Westin London City, London (Central)

Salary/Benefits:
Market Related Salary + Service Charge

Contract type:
Permanent

Hours:
Full Time

Hours per week:40

Posted date:14/02/2024

Closing date:16/03/2024

JOIN OUR FAMILY

  • The Westin London City boasts an impressive riverside location and spectacular views over London's historic River Thames. Overlooking Shakespeare's Globe and the striking Tate Modern, our luxury spa hotel offers 225 guest rooms, suites and residences impeccably designed with the Westin Heavenly Bed, sleek bathrooms and free highspeed Wi-Fi. Guests are invited to indulge in an array of Westin services and amenities._
  • Our mission is "To be the preeminent wellness brand in hospitality, empowering guests to regain control and enhance their wellbeing when they need it most, while traveling, ensuring they can be the best version of themselves."_
  • At The Westin London City, our employees are at the heart of bringing our wellness mission to life. We empower you to enhance the guest experience and reach your full potential in roles you undertake with pride by providing an enriching and supportive work culture._
  • Join our team at The Westin London City and be part of crafting distinctive guest experiences, just moments from some of London's most iconic landmarks._
A DAY IN THE LIFE OF A
SPA RECEPTIONIST AT THE WESTIN LONDON CITY

  • What you'll be doing..._
Reporting to the SPA supervisor, you can expect your working day to include the following.

  • Welcome all guests to the Spa, ensuring any special requirements are met and putting guests at ease before their treatment
  • Perform reception duties including answering the phone and taking bookings, processing payments and following cashiering procedures
  • Be aware of regular guests and ensure their expectations are exceeded whenever possible
  • Selling and up selling of retail products, spa treatments and packages
  • Handle inappropriate guest behaviour by following Marriott International standard operating procedures for Inappropriate conduct for guests and therapists, leading up to and including stopping a treatment or service and informing supervisor/manager.

WHAT WE NEED FROM YOU

  • We hire mostly on personality potential but here are a few of our requirements..._
To succeed in the role of
Spa Receptionist, you will need the following qualities and skills:

  • We are looking for someone with a pleasant and welcoming manner
  • Passionate about providing personalised service to our guests
  • Flexible and adaptable to different working conditions hours
  • Forward thinking and promotes new ideas
  • Oral and written fluency in English. Additional language will be considered a plus
  • Has a positive attitude, and is flexible and adaptable to different working shift patterns and conditions.
  • Previous experience for at least 6 months of a similar role within a SPA environment

WHAT WE OFFER

  • You will have access to a benefits package we believe truly works for our people and enhances our overall culture..._
  • Staff accommodation rates across UK (Mariott 4C Group Hotels)
  • Life Assurance Cover
  • Cycle to Work Scheme
  • Technology Scheme
  • Health Cash Plan (HSF)
  • Referral Bonus Scheme
  • Workplace pension scheme
  • Access to Employee Assistance Program (EAP) and Wellbeing Support
  • Eyecare vouchers
  • Continuous Learning Development opportunities
  • Recognition Programme
  • Opportunity to attend Social events.
  • Meals on Duty (saving you up to £1000 per year)

EQUAL OPPORTUNITIES

  • 4C Group and The Westin London City are an equal opportunity employer. _
About 4C Group


4C Group is a global organisation that manages and develops properties and hotels in key business districts and leisure hot spots across the UK, Middle East, Africa and Canada.

The company was formed in 2010, building on the foundations of a family property business that stretches back to the 1990s.

The group's mission is to operate sustainably, delight guests and investors, whilst striving to deliver a positive environmental and social impact within local communities.

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