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Customer Service Supervisor
3 months ago
About The Role:
Whether arranging a delivery, helping with a product query, or dealing with a complaint, our Customer Service Supervisors are responsible for creating award winning, positive experiences.
Main Responsibilities
- Support Team Managers to meet targets, track performance/development and evaluate their teams
- Provide all Wren customers with an exceptional customer service experience and build relationships
- Work with internal departments to implement new systems/processes that will improve the customer journey and communicate regularly with departments to ensure we have the most uptodate information for our teams
- Resolve any department issues or concerns raise by the Team Managers, Customer Managers and Advisors to prevent matters escalating
- Work to develop the Customer Service Team Managers and Customer Managers management/leadership skills
- Carry out performance reviews, setting objectives and recommending training development
- Work with other Managers to create and maintain a high standard of training material to deliver to new starters joining the business
- Submit recommendations to improve our processes, procedures, productivity, and cost
- Ensure your Team Managers enforce and adhere to all Wren's policies/procedures and DPA legislation
In addition to any other duties, as a responsible person you must ensure that you have read, understood and adhere to polices and procedure relating to Health and Safety, and your responsibilities located in the Integrated Management System (IMS) Responsibilities document.
What Wren Offer
- Free access to our onsite gym 24/
- Enjoy subsidised meals in our two fantastic restaurants
- Free onsite parking
- Staff discount on purchasing a kitchen after a full 1 year of continuous employment
- Employee of the month with perks including gift vouchers
- Free refreshments brought directly to your desk throughout the day
- Free annual eye tests as well as a contribution to new glasses
- Refer a Friend Scheme
- Quarterly Bonus Scheme
About You:
Desired Skills and Knowledge
- Attentive with a strong focus on the customer experience
- Demonstrates emotional intelligence and empathy
- Ability to effectively organise and prioritise your own and others workload
- Excellent oral and written communication skills
- Proven ability to thrive in a fastmoving environment
- Excellent computer skills including Microsoft Office
- Flexibility with working hours, to weekends & evenings as required
About The Company:
Wren Kitchens are not only passionate about kitchens, we are passionate about our people We have achieved incredible milestones over the years;opening over 100 showrooms, launching in the USA, and winning multiple awards including the UK's Number 1 place to work
This is thanks to our team, the Wren family, who have inspired us to push limits and make a difference.
