Customer Engagement Officer

2 weeks ago


Canterbury, Kent, United Kingdom Kent Recruitment Bureau Full time
Company Profile

Working for a very reputable private hospital who deliver high quality private healthcare services in East Kent.

Role Requirements


Our client is looking for a friendly, welcoming and dedicated person to join the "meet and greet" aspect of their patient administration team.


You will provide a professional, welcoming and polite reception service for all visitors and staff and filter and direct calls accordingly whilst assisting with the other daily reception tasks including, processing invoice and quotes of medical treatments, sending appointment letters and managing, collecting accurate patient data and resolving patient queries and concerns.


The role is based at the Canterbury site and will be expected to include easy and quick access to our sites at Ashford and Margate on a small number of occasions as needed and directed.

Skills and Experience

  • Proven experience working with the public both over the phone and face to face
  • Excellent knowledge of Microsoft Packages
  • Exceptional customer service skills
  • Proven track record of delivering service beyond all expectations
  • Outstanding communication skills
  • Polite and confident telephone manner
  • Organised and methodical in approach
  • Team Player
  • Ability to act on own initiative
  • Ability to travel between sites as and where required

Benefits:

  • Free onsite staff carparking
  • Staff discount for treatments
  • Subsidised meals
  • Annual bonus for 100% attendance at work
  • Enrolment into a staff pension scheme
  • Generous annual staff education finance
  • Annual salary increment
  • Local retail discounts
  • Salary sacrifice schemes
  • Enhancements of 30% will be paid for any Saturday working shifts and 60% will be paid for any Sunday working shifts


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