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Office Administrator

3 months ago

Pontefract, Wakefield, United Kingdom Allfloors Uk Ltd Full time

ALL FLOORS UK LTD

Job Title:
Office/Site Administrator

Accountable To:
Company Director & Office Manager

Responsible To:
All Floors UK Ltd

Location:
Unit 38 Lidgate Crescent, Langthwaite Grange Business Park, WF9 3NR


Provide support and assistance to Company Director, Office Manager & Colleagues in daily office needs and managing the Company's general administration activities.


Maintains a polite, patient, friendly manner & company image towards all visitors, customers, colleagues, and vendors in person, online, and via telephone.


Supports Managers & colleagues in the smooth management of the office environment and communicates with relevant commercial and domestic clients.


Assist in the coordination of site information and resolve customer complaints & queries quickly and patiently, including assistance of customers who may have received their orders late, have received the wrong order or have received faulty products.

Maintain thorough and accurate customer service records.

Developing knowledge for flooring products, orders and maintains stock levels.

Experience of working with Microsoft Office.

Dealing with customer complaints & queries and where necessary seeking support and guidance from senior staff.

Creating relationships with current fitters & warehouse staff.

Assist in taking deliveries, loading/unloading jobs when required.

Understanding pricing works / bill of quantities.

Assist in the sustainable relationships and trust with customer accounts through open and interactive communication.

Customer orientation and ability to adapt/respond to different types of characters.

Excellent communication and presentation skills

Ability to multi-task, prioritize, and manage time effectively.

Assists in planning and arranging events, including organising catering.

Assists in the reception area and looks after visitors.

Answer's phone calls and transfers them, as necessary.

Maintains stock lists and orders office supplies as needed.

Interacts with office manager & directors and carries out their requests.

Assists in purchase orders and invoicing.

Photocopies and files appropriate documents as needed.

Attends workshops and conferences when requested.


Work effectively as part of the office team to undertake delegated tasks, which contribute to the safe and smooth running of the office.

Contribute to general cleanliness and tidiness of the office environment.


In line with Company Policy, review and reflect on own practise and performance through regular participation in professional supervision and appraisal.

To support senior staff in the orientation of new staff to the office environment.

Attend appropriate administration training in line with Company protocol.

Participate in Company office meetings as appropriate.

Responsible for maintaining personal development portfolio in line with company guidance.

To bring to the immediate attention of Senior staff anything that

may affect the welfare, health, and safety of visitors and

staff.

To support & participate in the future development of the Company.

To participate in specific projects or Company working practices as directed by the senior staff.

Adhere to Company policies and procedures, health and safety policies and fire regulations.

As part of the team, incorporate up to date techniques and ideas.

of positive working into own practise.

Support Office Manager in audit and evaluation activities as agreed and directed by the Company Director.

To maintain confidentiality in line with All Floors UK Ltd standards and policies.

To use a range of verbal and non-verbal communication skills to


establish a professional rapport with clients and work colleagues and encourage their interest and participation in Company projects by communicating with them in a way that reflects their views, autonomy, and culture.

Adopt own verbal and non-verbal communication to work with clients and colleagues in sensitive situations.

To modify individual interaction where there may be difficulties in understanding working practices.

To report effectively to the Office Manager & Company Director any issues that arise with clients and colleagues.

To understand and act appropriately on written and verbal instruction from Office Manager & Company Directors.

To maintain an efficient database/office diary, recording up-to-date accurate information concerning customer bookings & ordering of products.

To access appropriate electronic databases to gather specific.

information as requested by Office Manager & Company Director.

Pay:
From £24,960.00 per year

Benefits:

  • Company pension
  • Free parking
  • Onsite parking

Flexible Language Requirement:

  • English not required

Schedule:

  • Monday to Friday

Education:

  • GCSE or equivalent (preferred)

Experience:

  • Customer service: 1 year (preferred)
  • Administrative experience: 1 year (preferred)

Language:

  • English (preferred)

Licence/Certification:

  • Driving