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Digital Trading Assistant

3 months ago

London, Greater London, United Kingdom Selfridges Full time
Job Introduction
Selfridges has always been much more than a shop.

We're a social space where everyone is welcome and feels a sense of belonging, a creative playground where culture and commerce collide, and an experimental hub where you can discover the most innovative and sustainable ideas in retail.

We're here to help make the world brighter. And you can be an important part of this. We'll talk more about the role below, but before we get to that, let's share with you the good stuff

Rewards and benefits
Life at Selfridges is dynamic, exciting, and always evolving.

As well as working with some of the most cutting-edge, iconic and boundary-pushing brands, designers and creatives, we also offer our team members opportunities to help make a positive difference through our network of communities, both within and outside Selfridges.

Here are just a few of our rewards and benefits that help make our team experience that bit more extraordinary.


  • Flexible working options to benefit you, your family and your wellbeing that can include parttime, flexitime, job sharing or hybrid working
  • Generous annual leave that increases with length of service
  • Up to five paid volunteering days from beach cleans to coordinating food and clothing donations
  • Family leave that suits your set up including Maternity, Paternity, Adoption, Surrogacy and Shared Parental leave policies
  • Defined pension contribution scheme
  • Generous bonus and/or commission scheme
  • Enviable team member discount including sale previews and double discount days
  • Exclusive local discounts on a range of restaurants, bars, beauticians and entertainment
  • Subsidised gym memberships
  • Annual travel pass and cycletowork schemes
  • A sustainable car salary sacrifice scheme
  • Several internal communities to get involved in from our Diversity Board and Green Warriors who are leading the charge on D,E&I and sustainability, to the Wellbeings who are always thinking of new ways to champion healthy minds, bodies and routines for our team members
  • Workplace Options, our confidential team member assistance programme for when life gets tricky or you need a little guidance
  • Access to a wide range of training programmes to help your career development
Read on to find out how you can play your part in Reinventing Retail

A bit about the role
As Trading Assistant, you will support the Digital Trading Manager in delivering digital sales performance in your categories. Working closely with the Buying & Merchandising team, Optimisation Team and Performance Marketing. You will be instrumental in the delivering the category sales and trade plans.

You are data driven in your approach, understand the digital customer and able to analyse the key metrics across sales, traffic, AOV and conversion.


As
Digital Trading Assistant you will:

  • Support with weekly, monthly and ad-hoc trade reporting, using web analytical tools and sales reporting systems to feedback on Divisional performance including sales, availability, conversion, AOV.
  • Understand the digital customer and analyse key digital trading metrics.
  • Support the Digital Trading Manager in coordinating key trading opportunities and projects throughout the year.
  • Support building out the divisional and regional trade calendar with key opportunities for product, trend and brand launches.
  • Work crossfunctionally with key Buying & Merchandising stakeholders on product opportunities and launch plans onsite across key channels to drive performance.
  • Support reporting and troubleshooting on OOS, Abandonments and NPS and feed in solutions to customer challenges.
  • Support onsite testing with key launches, onsite content and trading opportunities across devices and regions.
  • Conduct regular site walks on our own website and key competitors highlights opportunities for improvements
A bit about you
You will have advanced Excel skills - with experience in compiling trade reports

  • You will have previous experience within a similar role
  • You will have a commercial mind set with a focus on driving sales & customer retention
  • You will be able to prioritise and plan to deliver against sales targets & commercial Digital KPIs, and supporting the trading function to delivery big commercial trade calendar moments
  • You will be passionate about online trading, you'll be in touch with the latest trends spotting the next big thing is something that's always come naturally to you
  • You will have excellent communication skills, be organised and have the ability to work across stakeholders within the business including Buying & Merchandising and Digital Optimisation, CRM and Performance Marketing on traffic driving opportunities.
  • You will understand the competition, and regularly feeds back on their trading activity.
A bit about us

Everyone is welcome
Selfridges is a place where we want everyone to feel a sense of belonging. We embrace every self and are committed to cultivating a diverse and inc