Customer Service Supervisor
2 weeks ago
If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds, and make a meaningful impact, we want to hear from you.
The Client Service Supervisor will be responsible for ensuring the services we provide to our new and existing customers is first class.
Fully engaged with our clients, understanding their business, challenges they face and how we support them.
Working across the organisation to ensure all services are delivered within contracted service levels and quality standards, challenging the business to remain client focussed.
Proactive management of the services provided to our clients, identifying and resolving issues quickly and ensuring permanent solutions are implemented.
What you'll do:
- Supervise a collaborative team of customer service representatives responsible for providing support and issue resolution to clients/customers and partners.
- Distribute workload based on employee bandwidth, capability and business prioritisation.
- Ensure work is completed within the required timeframes and maintain call production and quality levels.
- Coach team members on appropriate processes and procedures and partner with manager on department initiatives and team needs
- Seek efficiency opportunities and participate in planning and discussions to continually improve service.
- Solicit and provide feedback and training and development for regular performance related reviews
- Manage escalated issues through to resolution by owning issues and fostering relationships
What experience you need:
- Proven successful Client service and Client relationship background
- Proven ability to identify and implement service improvements
- Proven ability of managing delivery of multiple items effectively
- Proven ability in delivering high standards of Client satisfaction
- High standard of communication skills with the ability to communicate at multiple levels within an organisation
What could set you apart:
- Previous experience working in a regulated environment
We offer a wide range of company supported benefits including contributory pension, life cover, income protection, Bupa healthcare, enhanced maternity and sick pay, 26 days holiday and a day off for your birthday, with the ability to buy and sell and free credit checks.
We also support personal development and have a range of learning options including our global online learning platform and allow you to bring your whole self to work supported by our Inclusion and Diversity, Wellbeing and Employee Engagement forums.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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