Breach and Complaint Specialist

2 weeks ago


Reading, Reading, United Kingdom Guardian Full time

Overview:
Guardian are now hiring for a new

Breach and Complaints Specialist to join the team

The Breach and Complaints Specialist is responsible for oversight of Complaints and Breaches to support Guardian's Customer Service proposition to achieve the target business outcomes, including:

  • Ensuring Guardian's Customer Services proposition for both advisers and customers is delivered ensuring that the quality of our services continues to meet and be recognised for leading the market.
  • Responsible for oversight and management of Customer and Distributor complaints; adhering to regulatory rules and ensure all complaints are responded to in a timely manner and balance the interests of the Customer and the business.
  • Responsible for oversight of all breach cases raised in Operations: oversee the resolution of individual breaches liaising with the relevant parts of the business to support resolution when necessary.
  • Responsible for reporting and working to resolve relevant breaches.
  • Analyse breach and complaint root cause analysis and report the findings.


We're looking for someone with fantastic problem solving and analytical skills, great communication, and the ability to work with colleagues at all levels and with external partners.

To find out more about the role and the company click here.

We hope to hear from you soon

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