Linux System Administrator

2 weeks ago

Farnborough, Hampshire, United Kingdom Pax8 Full time

Are you a tech-savvy problem solver with a passion for cloud technology and 2nd/3rd line support experience? Do you know the ins and outs of Linux or Windows Server and want to join a team handling critical application support? Then look no further.

Pax8 are offering an amazing opportunity to join our our Critical Application Support Team as a Systems Administrator. You will be an integral part of the team providing vital support solutions to bespoke cloud solutions.

As a member of our Managed Support Team, you'll:

Manage Your Own Ticket Queue:
Take ownership of your tickets, troubleshoot issues across various partner cloud solutions, and ensure efficient resolution

Collaborate and Problem-Solve:
Work collaboratively and logically to address and solve problems, escalating tickets to the appropriate line when necessary

Provide Top-Notch Customer Service:
Deliver exceptional support and service to our clients, ensuring their cloud solutions run smoothly

Handle Multiple Tasks:
Juggle multiple responsibilities, prioritize effectively, and maintain a high level of service under pressure.

Pax8 , the world's favourite Cloud Marketplace to buy cloud products is a fast-growing, dynamic, and high-energy organisation with a start-up feel, allowing you to make a meaningful impact on the business.

If you want to know more about our exciting, fast paced, tech unicorn, rocket ship, check out the links below Best Companies:
Awarded Number 50 in the UKs Best Companies Our Journey from the US to

EMEA:

Taste our values & culture here: Check our HR Leaders people ethos here: See our progress in Awards: John Street CEO of the year 2023We're growing fast, but responsibly and sustainably: We were named in the 2023 Deloitte Fast500 list of growing technology companies.

We have grown from start-up to global enterprise with a footprint in 17 countries in North America, EMEA and APAC.

We have surpassed $1.5 billion in annual recurring revenue (ARR). We have built a global team of 1,700+ employees (with 400 in Europe following 4 acquisitions). Lets look at what you will be doing day to day... Incident management, responding to all types of tickets within the required SLA
Acknowledge and remediate alerts that come through to the ticket system
Handling customer phone calls
Dealing with escalations from other teams
Monitoring backup issues
Completing server patching, ensuring automated processes are working and issues fixed where needed
Assisting other teams around the Partner services function
Keep on top of personal administration, ticket reviews, internal meetings and timesheets
Drive your own personal development and performance improvements by participating in learning paths on Elev8, our internal learning plattform, taking part in Pax8 L&D programmes, receiving peer or manager coaching, taking on stretch projects or on the job training

Requirements:

You'll be the ideal Systems Administrator for us if you have: Reasonable experience with Windows, Linux, and OSS technologies.

Solid understanding of cloud computing technologies, business drivers, and emerging computing trends (Azure & AWS).
Technical knowledge of Apache, NGINX, IIS, DNS, SQL, MySQL, NoSQL, SSL, SFTP.
Strong knowledge of networking, hardware, server provisioning, maintenance.
Excellent analytical skills & problem-solving skills combined with the ability to provide quick resolution to problems
Solid understanding of access management, administration, and application support.
Solid understanding of modern authentication protocols and cyber security principals.

Experience using help desk software and remote support tools preferred In order to fulfil this role you should be resident in this country with a valid right to work.

We encourage you to apply for a role at Pax8 even if you don't meet 100% of the bullet points We believe in cultivating an environment where there are a diversity of perspectives.

We review and acknowledge every application using real humans - please look out for a response from us to your application in your inbox but check spam too Lets look at the exciting bits...


Salary:
£40,000
25 days holiday (will work on a rota covering Bank holidays)
Dedicated time for training and personal development
Private healthcare including dental
Health & Wellbeing coaching support
Fun and frequent company and team socials
"Live your best life" pass to support your health and mental wellbeing
And plenty more that wont fit on this advert..... Designated Office & Working pattern Your designated office will be either our Farnborough, Derby or Bristol site
Hybrid & Home Office Working
On-call rota.

8am to 4:30pm or 9:30am to 6pm The modern workplace is in our DNA so working from home is not a problem.

However, teamwork is also valuable, and that's why we function on a hybrid model, so we can come together in our fantastic new offices for social events, fun and shared success What's in it for you? You'll enjoy a team environment with regular team training, individual support and mentoring plus access to +14,000 courses on our internal training platform means your potential has no limits.

You'll be able to watch your impact in the business by providing support to even the largest partners in region.

Stepping into a technology unicorn that is growing exponentially across Europe with more than 149,000 different businesses that could access our platform and the services we provide.

You will have a manager that is approachable no matter the situation with no micromanaging, giving you the complete trust to focus on the task at hand.

Why Pax8? Our mission is to be the world's favourite place to buy cloud products.

We are a fast-growing, dynamic, and high-energy organisation with a start-up feel, allowing you to make a meaningful impact on the business.

Culture is important to us, and at Pax8, it's business, and it IS personal. We are passionate, creative, and unconventional. We work hard, keep it fun, and expect the best We Elev8 each other. We Advoc8 for our partners. We Innov8 continuously. We Celebr8 life. #TeamWorkMakesTheDreamWork and our team live and breathe our values, elevating each other.

At Pax8, our servant leaders put employees first and we are about delivering exceptional employee experience to inspire customer experience.

If you struggle to get "time out" we're happy to accommodate early/late conversations and interview times or if you have any queries you can ring Victoria Werder, the talent partner managing this role, on Recruiter DDI (No Agencies Please) As part of our hiring process, we are required to undertake information verification checks on all candidates that are successful in their application with Pax8.

As part of these checks Pax8 will request ID verification, reference requests and qualification checks (additional checks will be completed for UK candidates only, such as criminal and financial).

All checks are completed by our third-party provider, Vero. Once checks have been completed all candidates will receive a copy for their records.

- Equal Opportunities Pax8 are an equal opportunities employer and welcome individuals who are in possession of the appropriate requirements to work within the UK.

Offered individuals will be asked to undertake identity, security compliance and reference checks. Your privacy is important to us.

Your data will be held in accordance with GDPR best practices and processed only in accordance with our recruiting processes.

Job Applicant Privacy Notice ()#LI-Hybrid #LI-VW1#IND-HP % % %%techhelp%%

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