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Job overview

The Discharge Lounge is a crucial part of the patient journey, and creating a warm and supportive atmosphere there can make a significant difference for patients and their families.

Engaging in friendly conversations and offering reassurance can help alleviate any anxieties they may have about leaving the hospital and transitioning back to their home or another care environment.

Providing helpful information about the discharge process empowers patients with knowledge and helps them feel more in control of their situation.

And serving beverages with a smile adds a personal touch that shows patients they are valued and cared for, turning what might otherwise feel like a clinical environment into a more comforting one.

Additionally, assisting staff with errands allows them to focus on providing exceptional care to patients, ensuring that everyone receives the attention they need.

Overall, the welcoming and supportive environment created by volunteers in the Discharge Lounge can truly make a difference in the patient experience.

Main duties of the job

Here's what you'll be doing:

Engage in friendly conversations, offer reassurance, and provide helpful information about the discharge process

Serving beverages with a smile can help patients feel valued and cared for during their stay in the Discharge Lounge

Running errands for staff members can ensure that staff have the time to concentrate on giving exceptional care to the patients. Examples of this might be collecting orders from the pharmacy, fetching supplies or delivering documents.

Working for our organisation

We have 200 fantastic volunteers working hard to support the services that we deliver to our patients. As a Trust, we help look after 370,000 people in our local area & give specialist care to 1.5 million people across Lancashire & Cumbria.

Volunteering with us gives you the knowledge and sense of pride that every activity you do genuinely does make a difference to support our patients & staff, ensuring we keep thriving & delivering outstanding healthcare right across our local towns.

You'll have access to varied development opportunities, learn new skills, meet fab people & do things you'd never have done. You'll learn about working in a hospital, interacting with people from all different roles to build skills.

You'll make an impact, be challenged to think differently, be bold & help innovate to keep improving things. Everything we do centres around patient care and enhancing their experience which means our volunteers are pivotal and something really to be proud of.

Detailed job description and main responsibilities

If you are interested in volunteering in this role, please see Job profile. Please note, we do not require for you to provide us with your previous employment history in your application form.

Discharge Lounge Volunteer Requirements:

·Understanding the importance of confidentiality and following procedures

·Excellent communication skills

Willingness to undertake training

Person specification

Qualifications

Essential criteria

Successful applicants will be contacted by e-mail. Please ensure that email addresses are provided for your referees wherever possible

The NHS Constitution outlines what staff working in the NHS can expect from their employer and what is expected of you. Lancashire Teaching Hospitals is committed to the NHS Values and Pledges as expressed in the Constitution.

Lancashire Teaching Hospitals is committed to equality of opportunity and welcomes applications from all sections of the community. An interview is guaranteed to any applicant with a disability who meets the essential criteria of the person specification.

If you have any difficulty applying on line, please contact the Recruitment Team.

NO UNSOLICITED ADVERTISING COMPANY APPROACHES.

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For more information on our Health Academy and what training opportunities we can offer you visit