Remote Consultant

2 weeks ago


London, Greater London, United Kingdom in Canada Full time
Location:
UK, London, Office, EUROPE At BCD Meetings & Events (BCD M&E), we go beyond simple meeting and event planning services: we build connections that inspire, motivate, and drive change for our clients.As the most trusted and innovative meetings and events agency worldwide, BCD M&E fosters a culture centered on people, enthusiasm, and purpose to propel businesses forward.Headquartered in Chicago, with a presence in 50+ countries globally, BCD M&E's 1,800+ team members are dedicated to sustainability and achieving success for our clients, our company, and ourselves.We offer a community of individuals who genuinely care and lead with empathy, a flexible workplace with fantastic perks, and engaging work that holds significance.In this position, you will serve as the main customer contact for incoming venue sourcing and meeting requests, working across various client accounts in different industry sectors.If you have experience in Customer Service, strive to surpass client expectations, handle multiple requests, and operate within Service Level Agreements, this role is for you.
  • Ensure customer service levels are consistently met or exceeded
  • Develop and maintain strong venue destination knowledge by establishing positive relationships with key suppliers
  • Collaborate with the finance team to handle invoicing and financial matters efficiently
  • Demonstrate proven Customer Service Experience
  • Proficient in dealing with individuals at all organizational levels in-person and through communication channels
  • MS Office skills, including Excel, and experience working with databases
  • Flexible and proactive work approach, capable of managing multiple tasks and projects under pressure, while also embracing change
  • Familiarity with meetings & events venues in the UK and overseas
Benefits:
  • Life Assurance equivalent to your annual salary
  • Day off for your Birthday
  • Holiday Purchase Scheme - up to 5 additional days off
  • Discounted rates on Hotels & Travel
  • Gym & Fitness Discounts
  • Pension Scheme
  • Company Sick Pay
This is a Hybrid role, involving 3 days per week in our London office and 2 days of remote work.Venue search shift patterns range from 9-5:30, 8:30-5, or 9:30-6 on a rotating basis, with an hour's lunch break.We advocate for a flexible work environment as we believe it brings out the best in our teams.Our varied roles across BCD M&E's global presence often lead our team members to new and exciting experiences.Our inclusive benefits encompass extensive healthcare coverage, retirement plans, support for ongoing education, diverse work settings, travel and accommodation discounts, volunteer opportunities, sustainability initiatives, and a robust employee recognition program.You'll receive support every step of the way, both in small gestures and significant ways.
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