Pv Shift Leader

2 weeks ago

Ashford, Kent, United Kingdom McArthurGlen Designer Outlets Full time

Job description Warm & Engaging**- Confidence to inspire a team and build effective team relationships;

  • Ensuring team members are committed to the common goals and values of the company;
  • Be clear and concise in our verbal and written communication;
  • Understand it's not what we say it's what people hear that really matters;
  • Develop positive relationships with peers, colleagues and customers as the supplier of an internal and external service;
  • Be the company ambassador when the GM/FOH Manager are away from the store;
  • To create and maintain an excellent team spirit.

Determined & Persistent

  • Ability to thrive under pressure;
  • Always aiming for high consistent standards;
  • Be organised, think ahead and delegate appropriately when required;
  • Always adapt and embrace change;
  • Actively promote the business seeking any new opportunities to be discussed with your GM;
  • Always include your GM in any ideas or initiatives you have before advancing them to your Operations Manager

Passionate & Knowledgeable

  • Have knowledge of all products and services provided to all customers including taste and quality of products;
  • Seek advice from GM, Operations Managers or heads of departments before assuming you know the correct response to a query;
  • Leadership and motivation shown to all team members lead by example;
  • Motivate the team when you are in charge to ensure the best results for the shift;
  • Be a brand ambassador for the company and ensure others follow your lead;
  • Do everything to the best of our ability;
  • Ensure that our staff on duty are organised in the most costeffective way whilst remaining within the budgets provided;
  • Bring any new ideas or initiatives to the management teams to seek advice before implementation;
  • Ensure that you are up to date on all allergen, employment law and health & safety advice provided by the departments and support your teams in developing their knowledge.

Welcoming & Friendly

  • Leading from the front to create a team orientated environment;
  • Provide customers with a high degree of service and attention to detail;
  • Regularly ensure that uniform standards are met and adhered to;
  • Treat every customer as a valued friend and leave them wanting more;
  • Assist in ensuring all new starters to the business feel welcome and are comfortable in the induction training we provide we offer support and guidance where needed;
  • To assist in maintaining a high level of store cleanliness and adhere to all health & safety guidelines;
  • Report maintenance issues to your GM when they arise to ensure the customer experience is as good as it can possibly be

Job Reference:
ASH01699

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