Senior Supply Chain and Customer Services Coordinator

2 weeks ago

London, Greater London, United Kingdom Kelly Services Full time £230
Senior Supply Chain and Customer Services Coordinator

Senior Supply Chain and Customer Services Coordinator / Holborn, London / GBP230 per day

An exciting opportunity awaits for a talented individual with expertise in supply chain and distribution to join our client, a global biopharmaceutical organisation based at their office in Holborn.

Key Responsibilities

  • Support the Order to Cash (OTC) process, encompassing supply chain, order processing, returns, recalls, pricing, and documentation management, while addressing associated queries.
  • Generate and manage OTC reporting.
  • Assist in rebate processing for Homecare and Outpatient Pharmacy supply.
  • Collaborate closely with the broader Customer Services team to provide necessary support.
  • Work in tandem with internal stakeholders, particularly finance, regulatory, and other pertinent parties, ensuring adherence to internal and external controls including GDP and audit criteria.
  • Develop procedures and documentations as necessary.
  • Liaise with both external (e.g., NHS) and internal customers to resolve supply issues.
  • Act as a responsible point of contact for product supply, engaging with internal and external stakeholders as required.

Knowledge, Experience, and Skills:

  • Proficiency in SAP within the OTC domain for order processing and accounts receivable.
  • Strong focus on patient and customer satisfaction.
  • Essential experience in Supply Chain, preferably within the UK market.
  • Quick adaptability to financial and supply systems, becoming an expert swiftly.
  • Proficient in working with Excel spreadsheets.
  • Numerically adept, capable of identifying patterns in data.
  • Confident communicator with customers, adept at assertively addressing inappropriate supply requests.
  • Clear and concise communication skills.

Duration: 14 months contract

Location: Holborn, Central London (3 days onsite required - Tuesday-Thursday & 2 days from home)

Kelly Services are acting as an Employment Business in relation to this role. Should you choose to apply, your information will be processed in accordance with Kelly's Privacy Statement. For information regarding data protection at Kelly, please visit the Kelly website and have a look into the Privacy Statement.

As an Equal Opportunities employer we welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.

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