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IT Infrastructure Engineer
3 months ago
Our Client an global company are looking to recruit an IT Support Engineer with 2 nd and 3 rd Line experience.
You must be able speak in both English and Japanese.IT infrastructure system support and maintenance.
Liaison with end user using Japanese and English, working closely with related parties to ensure a coordinated approach to IT infrastructure support and projects.
IT Infrastructure Engineer~ IT Infrastructure related project
Communicate and coordinate with the person in charge of the project in HQ (in Japanese)
Communicate and coordinate with the user in each office (in English)
~ Provide support for to end users during system deployment/migration(User manual, user training)
~ Act as 2 nd /3 rd line support for IT infrastructure related enquiries and incidents.
ServiceNow).
Proven working experience in IT Service management operations
Basic network knowledge (e.g. Windows10, Windows server, Azure)
Basic Microsoft Office 365 knowledge
Second line level technical support and problem-solving skill
Proficient in English & Japanese language skills (Reading/Writing/Speaking).
3+ years IT experience in a corporate environment.
~ Second line technical support
~ Microsoft Windows, Windows Server, Virtual desktop, Microsoft365
~ Project management experience preferred.
