HR Operations Manager

2 weeks ago

London, Greater London, United Kingdom Global E-Online Ltd. Full time

Global-e (Nasdaq: GLBE) is the world's leading platform to enable and accelerate global, direct-to-consumer cross-border e-commerce growth. The chosen partner of hundreds of retailers and brands across the United States, Europe and Asia, Global-e makes selling internationally as simple as selling domestically. Our people play the key role in our success, and we are always looking for more driven, talented and ambitious individuals to join our growing international teams.

The HR Operations Specialist will play a crucial role in managing HR operations across multiple regions in EMEA & APAC, and ensuring compliance, efficiency, and accuracy in payroll, benefits, legal documentation, and employee data management in a fast-paced and agile environment.

Responsibilities:
  • A large part of this position will require you to work with our Finance and 3P Payroll Providers for accurate and timely payroll processing across EMEA, UK, and APAC, maintaining strong relationships for monthly cycles.
  • Ensure compliance of benefits programs across regions, staying updated with country-specific laws and regulations.
  • Responsible for maintaining and organizing Global-e's employee data and personal folders.
  • Research and provide industry benchmarks to ensure the company's competitiveness within the market.
  • Work with the legal team on employment agreements, transfers, and other legal documentation.
  • Act as the primary point of contact for insurance brokers, comparing and managing quotes, and annual renewal rates.
  • Oversee audits related to payroll, legal, and benefits to ensure adherence to regulations.
  • Monitor and maintain the HR Information System for the accuracy of employee data.
  • Assist in the processes of onboarding and offboarding employees.
    Requirements
    • 4+ years of previous HR Ops experience in a global, agile, and matrixed organization.
    • Demonstrated ability to handle confidential and sensitive people-data with discretion.
    • Familiarity with UK and/or European policies, and statutory benefits. Knowledge of the APAC market is a big plus.
    • Experience working directly with 3P Payroll Providers, external Brokers, and a variety of Insurance companies across multiple regions.
    • Hands-on experience with HRIS systems.
    • Exceptional excel/spreadsheet skills in addition to having a high proficiency in Microsoft Word and PowerPoint. This is a must.
    • Independent, self-starter with the ability to successfully handle multiple priorities and deal with ambiguity in a sophisticated matrix structure.
    • CIPD level 3 - required
    • Prior experience in the technology industry is desirable.

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