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Head Veterinary Receptionist

4 months ago

London, Greater London, United Kingdom Medivet Group Ltd Full time

The role

We are seeking a Head Veterinary Receptionist (Head Client Care Assistant) to join our practice at 24-hour Richmond - London.


This role will be supporting a team of Veterinary Surgeons, Nurses and Patient Care Assistants, assisting with reception tasks and welcoming all clients and patients into the practice.

This position will best suit a proactive enthusiastic individual with a passion for customer service and exceptional communication skills.

You will be able to multitask, remain calm under pressure and prioritise your workload whilst maintaining a friendly and welcoming disposition.

40 hours a week

Key accountabilities
The duties of the Head Client Care Assistant include, but are not limited to:

Skills and experience

Essential Attributes:
Previous leadership and management experience
Presentable
Empathetic, able to deal with upset clients
Good telephone skills and manner
Engaging manner with clients and staff
Good spoken English
Good written English
Computer literate
Organised
Customer service experience
Animal lover

Desirable Attributes:
Extroverted and outgoing
Able to solve problems
Mediation ability
Sales experience
Able to work under pressure
Knowledge of first aid

Branch
24 hour Richmond

Job Reference:
FR04447