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Engineer Coordinator

3 months ago

Blackburn, Blackburn with Darwen, United Kingdom Chubb Full time
Chubb Community Care now has an opportunity for an Engineer Coordinator to join our team in Blackburn.

The main goal of this role is to plan, organise, dispatch and control UK field engineering service calls for corrective and preventative maintenance sitevisits in the most efficient and cost effective manner.


  • Log customer requests for service on the Siclops service management system
  • Liaise with customers in organising corrective and preventative maintenance visits
  • Plan and schedule maintenance visits taking into account location and geography
  • Organise engineer revisits and schedule these into the daily workload
  • Chase outstanding calls and follow these through to successful completion
  • Monitor and take effective action to changes in workload and priorities
  • Maintain a high level of customer focus ensuring an efficient and polite service

Qualifications

  • Have considerable customer service experience from a busy office environment
  • Possess intermediate level of computer skills including Windows, Outlook and Excel
  • Be customer focused with a good telephone manner
  • Have the ability to multitask and prioritise your work
  • Be a problem solver
  • Be able to work under pressure

Additional Information

  • Salary dependent on salary
  • 25 days holidays plus bank holidays
  • Company pension scheme
  • Employee scholarship scheme
  • Benefits Central Platform hosting employee reward and recognition initiatives and health and wellbeing resources
  • Bravo Awards which recognise outstanding contributions from all employees and encourage excellence

More about us:


Chubb Community Care is one of the UK's leading manufacturer, supplier and installer of innovative products and services designed to promote independence and enhance quality of life for older, vulnerable and disabled people Our products are designed to offera wide range of solutions to meet our clients' needs, from easy to install domestic units to fully integrated telecare and telehealth systems for local authorities and housing organisations.