Food and Beverage Assistant

2 weeks ago


Oswestry, Shropshire, United Kingdom Lion Quays Hotel Full time

Job title
:
Food and Beverage Assistant


Lion Quays Resort

Salary
:
Up to £9.50 NLW


Primary Job Purpose:

An exciting opportunity has arisen for a Food and Beverage Assistant to join our Food & Beverage team.

As a Food and Beverage Assistant, you are responsible for creating a warm and welcoming environment for guests during breakfast, lunch and dinner service and provide a great service making the guest experience truly memorable.

We are looking for enthusiastic individuals, with a can-do attitude and commitment to making a difference.

We are happy to discuss individual requirements in terms of weekly hours

Roles and Responsibilities:

  • Providing exceptional levels of service to all guests responding to requests and complaints in a timely manner and ensuring guest satisfaction
  • Preparing the outlets ready for service and ensuring the operation is left ready for the next shift
  • Taking beverage orders from customers, preparing and serving drinks as requested, paying attention to detail
  • Assist with the receiving and storage of goods
  • Maintain a good food safety, hygiene standards and practices
  • Assists with cellar operations
  • Assists with the preparation of a food and beverage functions service
  • Cleaning of equipment
  • Cleaning and maintaining glassware and china for service
  • Preparation of waiter service stations
  • Preparation of tables
  • Maintain high standard of personal appearance and hygiene including wearing and maintaining a clean uniform at all times.
  • Follow all company policies and procedures outlined in the Employee Handbook including any department specific procedures such as cash handling and credit procedures.
  • Be aware of and follow all Health and Safety procedures.
  • This job description is not exhaustive and the job holder may be required to carry out other reasonable tasks as specified by their manager.

Keys Skills:

  • Confident and approachable
  • Positive, cando attitude
  • Good team work and can work well alone
  • Calm under pressure during busy periods
  • Excellent selling and customer service skills
  • Can use own initiative and problem solve
  • Resilience and calm attitude when dealing with facetoface complaints

All staff Key Performance Measures


Our values underpin everything we do here at LQ Resorts and staff should ensure that these are at the fore front of what they do, day to day.


  • To focus on the guest experience at all times and continually strive to delight time after time
  • To see each guest as part of a longterm relationship not a onetime event
  • To create a team that is enthusiastic, consistent and committed in the workplace that encourages an open honest and supportive culture, by working together to create excellence.
  • To create an organisation with high integrity, that recognises potential and success, that both guests and employees want to be part of and associated with
  • To encourage our team to contribute to excellent working conditions for all
  • To gain a reputation for delivering financial performance and being consumed and enthralled about business.

Benefits
LQ Resorts will offer you a fantastic working environment with plenty of opportunity to make a difference each day.

In addition, you will receive:

  • Discounts across the resort, including family and friends
  • Free onsite parking
  • Progression and career development opportunities.
  • Pension Scheme
  • Discounted food
  • Free gym membership
  • Access to wellness programmes

Job Type:
Part-time

Salary:
Up to £9.50 per hour

Benefits:

  • Company pension
  • Discounted or free food
  • Employee discount
  • Free parking
  • Gym membership
  • Onsite parking
  • Wellness programme

Day range:

  • Holidays
  • Monday to Friday
  • Weekend availability

Shift:

  • Day shift

Ability to commute/relocate:

  • Oswestry: reliably commute or plan to relocate before starting work (required)

Experience:

  • Hospitality: 1 year (preferred)
  • Customer service: 1 year (preferred)

Work authorisation:

  • United Kingdom (required)

Work Location:
One location

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