Weekend Assistant

2 weeks ago


Hitchin, Hertfordshire, United Kingdom Michael Graham Full time

Job description

Key responsibilities

  • Deal with incoming calls to the branch in a polite and friendly manner.
  • Log all phone calls correctly under contact notes on RPS.
  • Maintain records on Reapit on a daily basis.
  • Ensure all appointments are updated in the RPS diary for the office.
  • Register properties accurately on RPS
  • This will involve booking market appraisal in the diary
  • For a valuation ensure that you assign the correct valuer in the office.
  • When registering property descriptions, please ensure they are logged under general notes in RPS against the correct property

The description must include:
the background of valuation with an overview of the property i.e. age, listed, bedroom, plot size and reason for the valuations.

  • Liaise with customers and clients in a professional, polite and respectful manner fitting of a representative.
  • Efficiently processing customer correspondence and taking ownership of queries and complaints
  • Handling and processing data with a high level of accuracy
  • Dedication to providing first class service client care and service.
  • Process and accurately log all customer responses.
  • Undertake any other responsibilities as specifically directed and agreed with your Manager. These duties, in addition to those above, will be required to support your team and /or benefit your development within the Company
  • Follow health and safety procedures.

Job Types:
Part-time, Permanent

Benefits:

  • Onsite parking

Work Location:
In person
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