Summary

The Helpdesk Associate is responsible for onboarding all incoming new hires for Zipcar.

A successful Helpdesk Associate will consistently communicate with hiring manager on the progress of their new hire and follow written procedure for a smooth onboarding.

Continuously be on the lookout for pattern and areas that can be improved upon, seek out opportunities to enhance existing documentation if lacking and/or create one entirely for scenario we have not encountered before.

Responsibilities:

The duties and responsibilities of this position described here are representative of those an employee must perform. This is not a comprehensive list and other duties may be assigned, as needed. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the position.

• Analyze, identify, and recommend enhancements to existing procedure and propose future enhancements on area needing further refinement with onboarding
• Work with other departments and team members to identify problems area and propose more efficient policy/procedure
• Writes and/or revises end user and internal training manuals and procedures relating to onboarding
• Analyzes and evaluates tickets and makes recommendations to reduce common incidents that can be handled within onboarding
• Interviews end user to collect information about problem and leads user through diagnostic procedures to determine source of error
• Handles problem recognition, research, isolation, resolution, and followup for routine user problems
• You are not responsible for lost equipment if adhering to procedures written
• Expected to do some regular helpdesk tickets if hiring for a given week is slower/less then

Requirements & Qualifications

To perform this job successfully, an individual should meet the following minimum requirements and qualifications:

• Experience in Desktop/Helpdesk environment 2-3 years
• In depth experience with Windows desktops and operating systems.
• Have tenacity to logically think through issues and "think on your feet"
• Experience in IT support ticketing system
• Experience using and supporting O36
• Experience in Onboarding/Offboarding employees through a ticketing system
• Experience in knowledge book documentation system and take initiative to update existing documents and expand up on them.
• Experience with Apple Mac devices and Mac OS a plus.

The extra mile:

• We encourage Zipsters to bring their whole selves to work unique perspectives, personal experiences, backgrounds, and however they identify. We are proud to be an equal opportunity employer
• M/F/D/V._
• In the U.S., Zipcar provides benefits that are fully inclusive and cover a broad range of medically necessary treatments such as Transgender Health Benefits as referred to in the World Professional Association for Transgender Health (WPATH) Standards of Care. This includes coverage of mental health, hormonal therapies, and surgical treatments for transgender employees._

What tops off the tank:
Competitive Medical, Dental, Vision, Life and Disability Insurance and other voluntary benefits through our parent company, Avis Budget Group

Generous paid time off, including holidays, vacation, personal, sick, volunteer and Parental Leave options

Tax-free benefit for public transportation or parking expenses

Bicycle Reimbursement program

401(k) Retirement Plan with company matched contributions

Free Zipcar Membership and other employee discounts, including discounts on renting and buying Avis/Budget cars

Community involvement opportunities

Who are we?

Glad you asked Zipcar is the world's leading car-sharing network, found in urban areas and university campuses in more than 500 cities and towns.

Our team is smart, creative and fun, and we're driven by a mission - to enable simple and responsible urban living.

The extra mile:

We encourage Zipsters to bring their whole selves to work - unique perspectives, personal experiences, backgrounds, and however they identify.

We are proud to be an equal opportunity employer - M/F/D/V.

Who are we? Glad you asked Zipcar is the world's leading car-sharing network, found in urban areas and university campuses in more than 500 cities and towns.

Our team is smart, creative and fun, and we're driven by a mission - to enable simple and responsible urban living.

Boston

Massachusetts

United States of America

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