Medical Secretary

7 days ago


Peterborough, Peterborough, United Kingdom North West Anglia NHS Foundation Trust Full time

Job summary

We are looking for a self-motivated, flexible, hardworking individual to become an integral part of a busy team within the Head and Neck department.

Your duties will include secretarial support to the Consultants, audio typing of correspondence, preparing for clinics and dealing with telephone enquiries and a variety of other secretarial duties as well as managing the daily workloads. In addition, you will be required to assist in the timely management and validation of patient pathways.

Previous experience of the Plastic Surgery Department is desirable. Previous secretarial experience and experience of working with the general public and or professionals is essential. You must have good communication skills with patients and colleagues at all levels and a flexible approach to your work.

Main duties of the job

The post holder will be expected to perform a high level of secretarial and administration tasks within the Head and Neck department. You will need to be able to work efficiently and accurately and work flexibly and confidentially.

You should have good written and oral communication skills and function well as part of a team, liaising with colleagues of all levels, using your own initiative and ability to prioritise work to achieve deadlines. You will need to be competent in a range of IT packages, including MS Office.

You will be a point of contact for patients, speciality teams and other departments for all enquiries relating to patient admissions. You will be responsible for the tracking of patient pathways in accordance with the national targets.

The role of Medical Secretary is interesting and varied and offers the opportunity to develop further.

About us

We are dedicated to fostering diversity and inclusivity within our workforce and warmly welcome applications from individuals of all backgrounds, with a particular emphasis on encouraging those from disabled, Black, Asian and Minority Ethnic (BAME) communities, as well as candidates from our local area.

As part of our commitment to supporting our employees we offer a range of benefits including:

Generous annual leave entitlement starting at 27 days and increasing to 29 days after five years of service and 33 days after 10 years of service, in addition to the national Bank Holidays (pro-rata for part time staff); Membership of the NHS Pension Scheme: Flexible working opportunities; Enhanced hourly rates for unsociable hours night shifts, weekends, bank holidays; Opportunities for career development and training to help you progress in your role; Wellbeing support and activities to promote a healthy work environment; Access to our in-house physiotherapy service; On-site canteens offering subsidised meals; Subsidised staff parking (currently free); Free Stagecoach Bus Travel to and from work within Cambridgeshire and Peterborough

We strive to create a supportive and inclusive workplace where employees feel valued and empowered to excel in their roles. Join us and become part of a team dedicated to making a positive difference in our community.

Job description

Job responsibilities

For more details on the main responsibilities please refer to the attached Job Description and Person Specification.

Person Specification

Qualification

Essential

Relevant typing experience Educated to GCSE level standard English Language at Grade A - C (or equivalent)

Desirable

NVQ II or III Business Administration

Experience

Essential

Previous Secretarial/Office experience Demonstrate and understanding of customer care/ability to work with sensitive and confidential information Experience of working with the general public and/or professionals Experience of using MS Office, particularly MS Word and Outlook

Desirable

Experience of working within the NHS and an understanding of medical terminology Experience of using Hospital systems, for example PAS (Patient Administration System)

Skills

Essential

Good standard of written and verbal communication at all levels Organisational skills and a flexible approach to work Ability to prioritise workload and work under pressure to ensure deadlines are achieved Commitment to self-development
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