Senior Account Executive/Director

1 week ago

Milton Keynes, Milton Keynes, United Kingdom Grounds Management Association Full time £28,000
Job Description We are looking for three enthusiastic and creative Membership Account Executives to join our expanding team.

As a membership account executive, you will play a pivotal role in the growth of our membership programme as well as delivering best-in-class customer service and member engagement.

As a Membership Account Executive, you will help execute the GMA's membership programme, managing the member cycle, making a positive impact on our members.

As the primary point of contact for our members, you'll provide exceptional service, convert prospects into members, and ensure existing members renew their memberships.

If you have a passion for delivering an excellent service, driving member satisfaction and developing your career in the membership space, this could be the role for you.

Maintain accurate membership records and manage the membership database.

  • Provide regular account reporting and assist in driving departmental initiatives.
  • Develop and implement data and quality checks and robust processes, to deliver reliable and current data on our members
  • Support effective marketing communications across GMA accounts.

Sales and Business Development : Proven experience in sales or business development, along with event or training course administration.


  • Customer Service: Familiarity with the member cycle and a commitment to delivering first-class customer service.
  • Software Proficiency : Competence in using Microsoft Office tools (Word, Excel, PowerPoint) and experience with CRM/LMS software
  • Project Management: Understanding of project management techniques and delivery.
  • We are seeking candidates with at least a minimum of 4 years customer service experience, preferably in an association or membership organisation. Additionally, you will demonstrate the ability to prospect new sales opportunities, build a pipeline of potential customers, and analyse and interpret data to produce meaningful and informative reports. You will also have good time management skills with the ability to effectively manage conflicting priorities as well as excellent oral and written communication skills.
The GMA is the UK's leading industry body for the grounds care sector.

A not-for-profit membership organisation promoting and protecting the interests of professional and volunteer grounds people who make sport possible by keeping green spaces and playing surfaces safe, accessible, and sustainable across educational establishments, community facilities, and sports clubs at grassroot, amateur, and elite professional level.

SALTEX is the brand name of the exhibition owned and operated by the GMA with all profits supporting the GMA's provision and delivery of the industry training, education and membership services.

Salary is circa £28K plus pension, employee assistance programme, life assurance cover, 25 days annual leave plus bank holidays and Christmas closure.

Based at the Milton Keynes head office with some flexible home working as agreed.

Membership Account Executive | Grounds Management Association (thegma.

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