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Administration Team Leader Msk Services

3 months ago


ChesterleStreet, Durham, United Kingdom Hounslow and Richmond Community Healthcare NHS Trust Full time
To support the Business and Administration Managers in day to day business administration within the Team.


You will be expected to update the Admin Induction pack and design of training for current and any new systems introduced into MSK Physiotherapy Services; creating training materials and deliver training to increase standardized usage and contribute to the continued development of systems to optimize the usage and impact of systems across the MSK Physiotherapy Services teams.


The post holder will need to develop in-depth knowledge of systems/digital tools with the admin process to maintain high data quality and to maintain our Service targets in line with our Commissioners.


Support new starter and leaver processes including completing new user and leaver forms, ordering uniform, booking induction and STaM, planning probationary period meetings, and receiving returned equipment.


Work with Service Managers to maintain office supplies, co-ordination of the stock/non-stock ordering processes and keep records up to date and accessible.


Work with business/service managers and HR to proactively progress bank sourcing and booking processes and complete weekly and monthly agency returns.


The successful applicant should have experience of working in an agile environment in order to receive, assess, prioritise and complete requests to resolve business critical issues, minimize disruption to the wider team in accordance with any SLAs.

You will be working alongside the Administration Manager and will deputise on her behalf.


Hounslow and Richmond Community Healthcare NHS Trust (HRCH) provide a wide range of healthcare services for the population of London Borough of Richmond upon Thames and the London Borough of Hounslow.


The Clinical Services Directorates have a wide range of responsibilities to manage, including co-ordinating and delivering community primary care services on behalf of the Trust.

A wide range of these healthcare services are delivered by staff in the community, who include medical staff, paediatric therapists, therapy assistants, health visitors, specialist nurses, nurses, nursery nurses, paediatric phlebotomists and healthcare support workers with the support of administrative staff working in localities with GPs, other health professionals, early years, education, and social care professionals.


The digitalisation of health services is underway with a requirement to become paper-light by 2023 through improving the use of digital tools and adopting mobile and agile working practices and increasing the efficiency and effectiveness of clinical delivery.

**Please see the attached supporting document which contains more information about the role