Account Manager
1 week ago
At T-Systems, we recognise the imperative for companies to accelerate their digital transformation to remain competitive. We specialise in guiding our customers through this journey, translating challenges into digital solutions that deliver tangible business value. Our integrated solutions cater to various industries and sectors. We provide comprehensive support, from IT transformation services to the implementation of innovative projects
As an Account Manager at T-Systems in the Northern region, you will be responsible for managing a portfolio of client accounts within the manufacturing sector, fostering growth, and driving revenue generation. You will serve as the primary point of contact between the company and its clients, understanding their needs, aligning our offerings with their objectives, and demonstrating exceptional proactiveness in helping our clients reach their goals. Your role will involve building strong relationships, collaborating with internal teams, and strategically positioning T-Systems as a trusted partner in the eyes of our clients.
Client Relationship Management: Cultivate fantastic, long-term relationships with key stakeholders within client organisations. Act as a trusted advisor, understanding their business challenges and objectives to provide tailored solutions.
Account Growth: Identify opportunities for account expansion and upselling of T-Systems services and solutions. Develop account plans and review account performance. Collaborate with internal teams to develop and present compelling proposals that address client needs and drive revenue growth. Responsible for meeting order entry targets.
Client Advocacy: Advocate for clients within T-Systems, ensuring their needs are understood and prioritized. Serve as the voice of the customer in internal discussions, contributing to the enhancement of products and services based on client feedback and market insights.
Contract Management: Oversee contract negotiations, renewals, and amendments. Ensure contracts are executed in accordance with company policies and procedures, and that client expectations are clearly defined and met.
Account Planning and Revenue Forecasting: Develop accurate revenue forecasts for assigned accounts, monitoring performance against targets and taking proactive measures to address any deviations. Work closely with Finance and Sales leadership to drive revenue optimisation strategies.
Issue Resolution: Act as the primary escalation point for client issues and concerns, working cross-functionally to resolve issues in a timely and satisfactory manner. Maintain a thorough understanding of T-Systems' offerings to effectively address client inquiries and challenges.
Market Intelligence: Stay abreast of industry trends, competitor activities, and market dynamics. Leverage this knowledge to identify new business opportunities, anticipate client needs, and position T-Systems as a leader in the marketplace.
Skills/Qualifications:
• University level qualification or relevant industry experience
• Knowledge of ICT market trends.
• Proven experience in account management, sales, or business development, preferably in the IT or Telecommunications industry.
• Experienced customer-oriented listener, problem solver, shaper and challenger.
• Great interpersonal and communication skills, with the ability to build rapport and effectively convey complex information to diverse audiences.
• Strategic thinker with a demonstrated ability to identify opportunities, develop actionable plans, and drive results.
• Ability to form, lead and manage multi-disciplinary virtual teams with a results-oriented approach in a matrix management environment.
• Communication & presentation skills – is a rounded communicator and feels confident at presenting.
• Business Acumen - had good knowledge of IT outsourcing industry and is highly aware of the trends of the IT industry and customer sectors
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