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Architect
3 months ago
Job Description
The ACE Services Architect focuses on designing, delivering, and enhancing strategic services offerings. This Architect serves as an expert in application performance management, enabling customers to expand the Dynatrace platform throughout their digital transformation endeavors.
If you enjoy tackling a variety of challenges in intricate settings, this role is for you. With frequent interactions among various stakeholders internally, as well as with customers and partners, a solid business acumen and technical background are essential. Clear and confident communication is key as Architects play a pivotal role in ensuring exceptional customer experiences. As part of a global team of experts and architects, you will also be responsible for guiding Dynatrace Services teammates on optimal delivery techniques.
Responsibilities:
- Serve as a subject matter expert on techniques and best practices for maximizing value from Dynatrace
- Consult with customers to understand and address their business and technical objectives
- Develop, implement, and support services engagements focused on integrating Dynatrace into critical systems
- Participate in project scoping and integration architectural design
- Collaborate with the sales team during presales technical sessions
- Identify complementary Dynatrace product features to align with customer objectives
- Drive continuous improvement of practices and procedures through project and thought leadership
Qualifications
Required Skills:
- 5+ years of consulting or relevant industry experience
- Demonstrated track record of high customer satisfaction over 3 years
- Thorough understanding of Dynatrace Architecture and SaaS, Managed, and offline configurations
- 4 certifications in various technologies (e.g., AWS, Google Cloud, Kubernetes, PMP)
- Strong grasp of the application life cycle and the value Dynatrace adds at each stage
- Solid architectural understanding of application platforms and a proactive approach to learning about enterprise cloud technologies
- Ability to develop program strategies by assessing options, priorities, and risks
- Field experience with ServiceNow and Splunk systems, including effective integration methods
- Experience with data visualization through charts and dashboards, utilizing granular and aggregate data effectively
- Capability to simplify complex technical issues for diverse stakeholder groups
- Excellent verbal and written communication skills with keen attention to detail
- Proficient at presenting solutions to audiences spanning from developers to executives
- Dynatrace Professional Certification, working towards Master certification
Desired Experience:
- Prior consulting or Project Management experience is advantageous
- Knowledge of Cloud and Infrastructure technologies like AWS, Azure, Kubernetes, etc.
- Capability to contribute to technical white papers and blogs
- 1 security and 1 automation certification
Additional Information
Travel and Training Requirements
- Most Dynatrace Services client engagements managed by Architects are short to mid-term and typically do not involve travel. However, occasional site visits may be necessary
- Willingness to attend training sessions and potential travel for field observation activities
