Guest Experience Team Casual

2 weeks ago


Guildford, Surrey, United Kingdom HQ Theatres Full time

Job Advert:
Guest Experience Team Member
Casual

Reporting to:
Assistant Venue Manager/Duty Manager

Trafalgar Entertainment connects people through creative, innovative experiences by providing inspiring entertainment for everyone for life. At G Live, we are now recruiting for
Guest Experience Team Member. Shifts are flexible/variable and include evenings, weekends, and holidays.


Here at _G Live, it _is an exciting, fast-paced environment with a variety of
_shows, plays, music and comedy, as well as some community productions.

We also host events including conferences, party nights, ticket dining events, and corporate functions._

About the Role
The main responsibilities of the
Guest Experience Team Member will be

  • Welcome our guests to the venue with a personable, genuine touch, ensuring no individual leaves without feeling like a valued and appreciated customer.
  • To sell and promote our products/merchandise as required and reconcile sales.
  • Collaborate with the venue team to ensure the delivery of all events, implement service standards, standard operating procedures and all housekeeping and setup of our event spaces.
  • Have an outstanding knowledge of the venue, ready to answer any queries guests may have.
  • Welcoming customers and scanning of tickets and upholding the house rules within the auditorium.
This is not an exhaustive list of duties.

from time to time you may be required to undertake such alternative or additional duties which will commensurate your skills, experience, and capabilities.


About you / Requirements


We are looking for individuals that can work as part of a team and individually to achieve and deliver our values: creativity collaboration, excellence, and respect.


Key attributes:

  • Passion for theatre / live entertainment
  • An exceptional eye for detail for written, numeracy and verbal communication
  • Willingness to learn new skills
  • Great team spirit
  • Strong communication and listening skills when dealing with colleagues, members of the public, key stakeholders and industry colleagues
  • Understanding of health and safety
  • Ability to work effectively during busy times
  • Basic knowledge of surrounding area

Your Experience

  • Provide excellent customer service
  • Flexible to adapt to the business needs and work calmly under pressure
  • Previous experience working in theatre or an entertainment venue
  • To understand and have a working knowledge of all current Health and Safety legislation, Licensing regulations and Food Hygiene legislation.
Trafalgar Entertainment is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees

For more information about Trafalgar Entertainment and G Live please see


Application Process
If successful, you will be invited to an face to face interview.

Job details:

Job reference

  • REQ00268
Date posted

  • 17/01/2023
Application closing date

  • Blank
Location

  • Guildford
Salary
- £9.50 Per Hour

Package

  • Blank
Contractual hours

  • 0
Basis

  • Casual
Job category/type

  • Blank


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