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Customer Service Representative
3 months ago
Customer Service RepresentativenLocation:
Hatton Garden, Londonn
Job Type:
PermanentnSalary: 25k-35k, depending on experiencenWe are currently seeking a dedicated Customer Service Representative to join our client's Diamond & Jewellery division in Hatton Garden.
This role is integral to ensuring the timely shipment and receipt of goods, providing quotes and invoices, and generating leads to meet both Company and customer requirements on a local and international scale.nDay-to-day of the role:nSelect appropriate shipping routes to maximise efficiency and security.nProvide accurate quotes to customers and make airline bookings.nEnsure correct documentation is generated to comply with customs regimes.nLiaise with UK departments and overseas stations to ensure shipments are correctly packaged and secured.nProcess import/export charges and generate custom entries.nMaintain high levels of customer service and liaise with local and international customers.
nRequired Skills & Qualifications:
nPrevious administrative experience, ideally in shipping, logistics, warehouse, or a back-office retail environment.nExperience liaising with local and international customers, providing excellent customer service.nAbility to work independently with strong attention to detail and a willingness to learn.nCompetent in meeting deadlines in a fast-paced environment where priorities are constantly changing.nExcellent communication skills, both verbal and written, with the ability to engage a broad audience.
nDesirable:
Experience in shipping of airfreight.
nDesirable:
Good working knowledge of UK Customs regulations
nBenefits:
n20 days holiday plus bank holidays, increasing with every 2 years of completed service.nCompany pension scheme.nSocial events including a summer BBQ and Christmas party.nTo apply for this Customer Service Representative position, please submit your CV and a member of the Reed Professional Services Talent Team will be in touch.
