Sales Support Administrator
1 week ago
Location:
Remote working with 1-2 days a week in our Northampton Office
Salary:
up to £24K DOE + Bonus
Job Type:
Monday-Friday,
Permanent, Part Time and Full Time positions available
We are the UK's leading energy sales solutions company, providing intermediary, business and technology services to B2B energy brokers. We have a proud history that charts over 20 years of innovation, growth and adaption to market needs.
OnlineDIRECT are looking to recruit a Sales Support Administrator with exceptional customer service skills to support in delivering an exemplary service to our customers and suppliers.
Position:
- You will be the first point of contact to our customers, providing information/guidance to complete and secure energy contracts
- Develop strong internal & external relationships to ensure a collaborative service & effective resolution of contract queries
- Deliver efficient phone service, support and query responses in line with SLA's
- Develop a full understanding of supplier specific terms and conditions to accurately process queries and advise customers accordingly
Requirements:
- Previous experience in a Utilities background desirable
- Must have at least 12 year's administrative and customer service experience
- A confident, friendly and professional telephone manner is essential
- Good attention to detail and production of high accuracy work levels
- Excellent communication skills (written and verbal)
- Good working knowledge of the Microsoft Office Suite
- Experience of answering and dealing with a wide variety of queries
Other information:
- Competitive salary + bonus
- Hybrid Working
- Career development and ongoing training
- 25 days holiday + bank holidays (with the option to purchase additional days)
- Company Pension / Cycle to Work Scheme / Employee Reward Schemes / Team Incentive Days / DIS/ Health Cash Plan / Free Parking / Early Friday Finish
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