Sales Support Administrator

1 week ago


Northampton, Northamptonshire, United Kingdom Online Direct Full time

Location:
Remote working with 1-2 days a week in our Northampton Office

Salary:
up to £24K DOE + Bonus

Job Type:
Monday-Friday,
Permanent, Part Time and Full Time positions available

We are the UK's leading energy sales solutions company, providing intermediary, business and technology services to B2B energy brokers. We have a proud history that charts over 20 years of innovation, growth and adaption to market needs.


OnlineDIRECT are looking to recruit a Sales Support Administrator with exceptional customer service skills to support in delivering an exemplary service to our customers and suppliers.

If you are passionate about providing a great service, enjoy working in a team and want to accelerate your career within a challenging but rewarding environment, we want to hear from you

Position:

  • You will be the first point of contact to our customers, providing information/guidance to complete and secure energy contracts
  • Develop strong internal & external relationships to ensure a collaborative service & effective resolution of contract queries
  • Deliver efficient phone service, support and query responses in line with SLA's
  • Develop a full understanding of supplier specific terms and conditions to accurately process queries and advise customers accordingly

Requirements:

  • Previous experience in a Utilities background desirable
  • Must have at least 12 year's administrative and customer service experience
  • A confident, friendly and professional telephone manner is essential
  • Good attention to detail and production of high accuracy work levels
  • Excellent communication skills (written and verbal)
  • Good working knowledge of the Microsoft Office Suite
  • Experience of answering and dealing with a wide variety of queries

Other information:

  • Competitive salary + bonus
  • Hybrid Working
  • Career development and ongoing training
  • 25 days holiday + bank holidays (with the option to purchase additional days)
  • Company Pension / Cycle to Work Scheme / Employee Reward Schemes / Team Incentive Days / DIS/ Health Cash Plan / Free Parking / Early Friday Finish


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