Technical Support Advisor

2 weeks ago


Coleshill, Warwickshire, United Kingdom VPss Full time

Technical Support Advisor


VPss are working alongside an industry leading fleet management company who is looking for Technical Support Advisor, someone to support their customers by resolving queries on their products and being the "goto" person with questions.

The ideal TechnicalSupport Advisor would have previous experience in a similar, whether than be 1st or 2nd line technical support.

This role is fully office based in Coleshill. You will be contracted 40 hours per week, shifts between 7am - 6pm Monday to Friday while training). There will be an expectation to cover Saturdays, on a rota basis once trained, if a Saturday is worked,they receive a £55 payment + a day in lieu)

Main Responsibilities:

  • Log all incidents on the ticketing system and follow through to successful completion
  • Comply with customer service level agreements
  • Liaise with other internal departments such a sales support, engineering, and manufacturing to resolve any customer related problems

Skills / Experience / Competency Required:

  • Previous experience of working in a technical support at both 1st and 2nd line level within a call centre environment
  • Experience of solving technical problems related to software and hardware products
  • Excellent customer service skills both written and verbal
  • Capable of working under pressure and prioritising workload
  • Good attention to detail making sure all issues are logged on company CRM and followed through
  • Competent user of Microsoft Office
  • Willing to undertake shift or on call work if required


If you are keen to hear more about the role, the business, and the package that is on offer, then please send your details over by pressing
APPLY NOW Chris Peacher at VPss will be in touch if you have the right experience.



  • Coleshill, Warwickshire, United Kingdom Trakm8 Full time

    Location: Coleshill, Birmingham (Head Office)Contract: PermanentSalary: CompetitiveBenefits:Position Overview*: As part of the Company Life Assurance, our employees are entitled to participate in an Employee Assistance Programme (EAP). This is a virtual benefit service which connects our Employees to third party specialists who can help to manage their...


  • Coleshill, Warwickshire, United Kingdom Vistry Group PLC Full time

    Role Overview:In a NutshellWe have a new opportunity for a Customer Service Advisor to join our team within Countryside Partnerships South West Midlands, at our office in Coleshill. As our Customer Service Advisor you provide an exceptional customer care service to all Countryside Partnerships Clients in accordance with the guidelines specified within the...

  • Complaints Advisor

    2 weeks ago


    Coleshill, Warwickshire, United Kingdom Cactus Search Full time

    About the RoleThis is a very exciting opportunity to join a well-known business with plenty of opportunities to build on your skills & your careerThis role would suit a Contact centre complaints executive from a regulated enironmentThis business truly put the needs of their customers first, that's why we need Customer Champions who love going above and...

  • Engagement Advisor

    2 weeks ago


    Coleshill, Warwickshire, United Kingdom Balfour Beatty- Vinci Full time

    Are you looking to progress your career by working on Britain's biggest construction project? Balfour Beatty VINCI is working with a range of organisations to design and build 90km West Midlands stretch of HS- Britain's new high speed railway. Our work is essential to enable HS2 trains to travel between London and Birmingham as well as continue their journey...

  • Environmental Advisor

    2 weeks ago


    Coleshill, Warwickshire, United Kingdom Balfour Beatty- Vinci Full time

    Are you looking to join the business that is building the West Midlands section of the largest infrastructure project in Europe? Do you want to join a company that promoted over 20% of its workforce in the last year? Balfour Beatty VINCI is proud to be designing and building a 90KM stretch of the West Midlands section of HS2. We currently have an exciting...


  • Coleshill, Warwickshire, United Kingdom Cactus Search Full time

    About the Role About the Role This is a very exciting opportunity to join a well-known business with plenty of opportunities to build on your skills & your career This business truly put the needs of their customers first, that's why we need Customer Champions who love going above and beyond The Complaints & Customer Service Advisor is responsible for...

  • Temporary Advisor

    2 weeks ago


    Coleshill, Warwickshire, United Kingdom Fawkes and Reece Full time

    Reference: bggnfcvfb_ Posted: April 25, 2024 Advise MWS construction managers, team leaders and site operatives in the field of statutory health and safety requirements Encourage and action the reporting of near misses through proactive engagement with operatives and supervisors. Regularly inspect work locations and prepare and submit site inspections in a...

  • HR Assistant

    2 weeks ago


    Coleshill, Warwickshire, United Kingdom Page Personnel - UK Full time

    HR Assistant ColeshillAbout Our Client:Page Personnel are supporting a leading construction organisation based in Coleshill with the appointment of a HR Assistant to join a busy HR team.This role offers a mix of office and home working.Working closely alongside a HR Advisor, the role of HR Assistant will support with all generalist HR Administration...

  • HR Administrator

    2 weeks ago


    Coleshill, Warwickshire, United Kingdom SF Recruitment Full time

    SF have partnered with an organisation in Coleshill, who are looking to recruit an HR Administrator on a permanent basis working closely with the HR Manager. It is a lovely little role for someone to get some experience working within HR, covering all ofthe administrative duties that come with it. During the 6 month probationary period, the role will be...


  • Coleshill, Warwickshire, United Kingdom CareTech UK Full time

    If you've got excellent interpersonal communication skills and can build positive relationships with foster parents and children's social workers, we can offer you a rewarding role. By the Bridge is looking for a dedicated, proactive and forward thinking Supervising Social Worker to join our teamYou will be part of the West Midlands team that is based out of...


  • Coleshill, Warwickshire, United Kingdom BMW Group Full time

    INNOVATION IS IMAGINING WHAT NO ONE ELSE CAN. SHARE YOUR PASSION. Everything starts with passion at the BMW Group. It turns a profession into a vocation. It drives us to keep reinventing mobility and to bring innovative ideas onto the roads. Enthusiasm for joint projects turns a team into a strong unit where every opinion is valued. It is only when...

  • Data Architect

    2 weeks ago


    Coleshill, Warwickshire, United Kingdom Mercury Full time

    Who we arenMercury is not just a company; we're a transformative force in the world of SaaS for recruitment and staffing firms. Since our founding in 2014, we've been at the forefront, demonstrating a commitment to excellence and innovation that has allowed us to create a ground breaking SaaS platform, based on the Microsoft D365, Power Platform, Open AI and...

  • Building Coordinator

    2 weeks ago


    Coleshill, Warwickshire, United Kingdom Balfour Beatty Full time

    Job title: Senior Temporary Works Coordinator Location: Coleshill, Birmingham (B46) Contract length: 3 month initial contract - Potential to be extended IR35 Status: Inside of scope Balfour Beatty are looking to appoint a Senior Temporary Works Coordinator to work on their Birmingham area of the exciting HS2 project. This is a 3 month initial contract with...

  • Solicitor

    2 weeks ago


    Coleshill, Warwickshire, United Kingdom Vistry Group PLC Full time

    We have a fantastic opportunity for a Solicitor to join our team within Vistry Services, at our Coleshill office. As our Solicitor, you will support the Senior Solicitor with provision of property legal services to the Midland and North Divisions. Those legal services extend to the acquisition of land, the sale of land parcels to third party developers,...

  • Data Architect

    2 weeks ago


    Coleshill, Warwickshire, United Kingdom Mercury Full time

    Who we are Mercury is not just a company; we're a transformative force in the world of SaaS for recruitment and staffing firms. Since our founding in 2014, we've been at the forefront, demonstrating a commitment to excellence and innovation that has allowed us to create a ground breaking SaaS platform, based on the Microsoft D365, Power Platform, Open AI and...


  • Coleshill, Warwickshire, United Kingdom Balfour Beatty plc Full time

    Job title: Senior Temporary Works CoordinatorLocation: Coleshill, Birmingham (B46)Contract length: 3 month initial contract - Potential to be extendedIR35 Status: Inside of scope Balfour Beatty are looking to appoint a Senior Temporary Works Coordinator to work on their Birmingham area of the exciting HS2 project. This is a 3 month initial contract with...


  • Coleshill, Warwickshire, United Kingdom Balfour Beatty plc Full time

    Job DescriptionJob title: Senior Temporary Works CoordinatorLocation: Coleshill, Birmingham (B46)Contract length: 3 month initial contract - Potential to be extendedIR35 Status: Inside of scope Balfour Beatty are looking to appoint a Senior Temporary Works Coordinator to work on their Birmingham area of the exciting HS2 project. This is a 3 month initial...


  • Coleshill, Warwickshire, United Kingdom DP World Full time

    About the RoleDP World Logistics have an exciting opportunity for a HRBP to join our team in Coleshill. The HRBP is pivotal in managing core HR functions while fostering a culture of collaboration, growth, and empowerment among our people. Beyond administrative tasks, HRBPs serve as strategic advisors, aligning HR strategies with business objectives and...

  • Quality Engineer

    2 weeks ago


    Coleshill, Warwickshire, United Kingdom Michael Page (UK) Full time

    About Our Client Michael Page have been appointed to recruit for an permanent Quality Engineer opportunity based in Warwickshire. We are proud to be partnering with a long standing business who have recently experienced a period of growth. Job Description Supports the deployment of strategy and objectives for quality management Collaborates with...

  • Payroll Executive

    2 weeks ago


    Coleshill, Warwickshire, United Kingdom Portfolio Payroll Limited Full time

    My client has identified the need for a payroll executive to join their supportive team on a permanent basis.We therefore seek an experienced and responsible individual, with enthusiasm and ability to take on new challenges and help support the payroll functionKey Responsibilities:Payroll Processing all aspects of payroll, including BACS operations when...