Technical Process Mapper

2 weeks ago


Leeds, Leeds, United Kingdom Pontoon Solutions Full time
6 month contract
We're looking to recruit a Technical Process mapper to work in our Service Operations Service Transformation Lab.

Here in the Service Transformation Lab, we're on a mission to transform colleague's engagement with, and consumption of technology via self service portals, virtual agents and the exploitation of AI.

We're achieving this by exploiting the capability of ServiceNow, an industry leading tool in automating colleagues' experiences to enhance customer outcomes.

Since the implementation of ServiceNow in 2018, we have delivered immense value through the platform, now hosting over 50 business processes spanning ITSM, Employee Centre, Cyber, Change and Customer we're just getting started.

Integrates insights and knowledge from disparate data, processes and systems which are relevant to the customer journey
Works with limited supervision and can lead on creating Customer Journey and process maps (e.g.

Problem Solving - Takes action to implement the best solution, setting up and leading a team as required, and planning and directing activities from start to finish to put the solution in place.

An understanding of ServiceNow.

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.

We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive.

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