Collections and Recovery Team Leader

1 week ago


StocktononTees, Stockton-on-Tees, United Kingdom Everflow Full time

Everflow is a technology-led utilities company serving SMEs across the UK with environmentally friendly water supply and waste collection services.

Everflow is a market-leader in terms of software innovation and carbon offsetting.

Our mission is to 'make utilities simple', which is why all our services are designed to save customers time and money, freeing them up to focus on growing their business.


Plus, we are one of Europe's fastest growing companies according to the Financial Times, having featured on their FT1000 list of Europe's fastest growing companies for the past two years.

The key to our success is our people and we like to reward everyone for their efforts.

We have afternoon drinks on a Friday, free monthly breakfasts and a generous incentive scheme that gives employees a chance to earn rewards.

We are growing rapidly, and we need gifted people, who share our values, to join the team and grow with us

Main responsibilities:

  • To lead the team in the management of their Ledger, with the principle focus on reducing the value and volume of Aged Debt in line with their Teams KPI's.
  • Drive performance of individual contributions to ensure everyone meets their minimum KPI expectation.
  • Build and develop individuals to bridge any gaps emerging in performance.
  • Ensure standards are met and embedded within the team.
  • Develop processes to monitor and track standards to ensure a consistent approach to Debt Collection.
  • Support the Manager in performing 11's or any other colleague engagement meeting.
  • Utilise and if needed seek to develop means to monitor and record performance.
  • Present performance to manager on a weekly basis.
  • Support close collaborative working with other functions to promote Debt Collection.
  • Ensure the values are maintained.

What we are looking for:

To be successful in this role, you will need to possess the following:

  • Experience with debt collection activity with debt partners
  • Knowledge of the legal process preferable but not essential


You will be measured by KPI's with the expectation that the lowest performer is no higher than 10% from expectation KPI's.


What we can offer you:

  • An attractive salary and pension scheme
  • Ongoing support, development and training
  • 25 days' annual leave plus bank holidays
  • Employee platform offering great discounts online and in the high street
  • Great reward and recognition system
  • Healthcare cash plan
  • Free parking


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