Banking Representative

1 week ago


Guildford, Surrey, United Kingdom Metro Bank PLC Full time

Team Retail & Business Banking

Location Guildford

County Surrey

Ref # 21491

Closing Date 09-May-2024

Responsibilities:

  • Extend a warm and welcoming greeting to customers, consistently delivering exceptional customer service.
  • Skillfully manage cashier transactions, assisting customers with daily banking needs such as cash, card, and cheque handling.
  • Identify and address customers' needs, providing informed advice on our products and services.
  • Efficiently open and manage personal and business accounts, while also facilitating loan and credit card facilities.
  • Take complete ownership of customers' queries, guiding them through to resolution.
  • Assist customers with the utilization of Magic Money Machines and Safe Deposit Boxes.
  • Actively engage in store events and initiatives.
  • Support new colleagues joining Metro Bank, potentially serving as their mentor.
As a bank, risk is inherent in all our operations. We admire individuals who demonstrate accountability, prioritise the well-being of customers, colleagues and Metro Bank.

Working Arrangements & Training:

Metro Bank
Guildford working arrangements are Monday - Friday, 9am - 5:30pm.


We will make sure you get the training needed to help you in this customer facing role, which will be a mixture of live teams sessions with a trainer, self study (including exercises and articles), and on the job training (such as observing, buddying up, and serving our customers).

All of this training will be blended together, at a pace set between you and your manager.

Requirements:

  • Ability to strike a balance between building strong customer relationships and meticulous attention to detail.
  • Profound understanding of the risks associated with the role and their implications for both yourself and Metro Bank's customers.
  • Proficiency in computer skills, including a working knowledge of Microsoft Office.
  • Capability to deliver outstanding customer experiences within a fastpaced environment.
  • While prior experience in finance or banking is not always required, experience in handling customer service queries is essential.

Our Commitment to You:

  • Competitive salary, discretionary annual bonus, and a comprehensive benefits package including generous holiday allowance, attractive pension scheme, healthcare, life assurance, and colleague discounts.
  • Extensive training and ample internal opportunities for career advancement.
  • Upon completion of training, you will receive a salary uplift.
  • Emphasis on worklife balance, offering opportunities for parttime shifts tailored to accommodate your professional responsibilities and personal life.
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