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Phlebotomy Team Leader
3 months ago
Job summary
Previous applicants neednot apply.
Are you enthusiastic, reliable and looking to progress your career within a dedicated Phlebotomy Service at LTHT? If so we may have the right opportunity waiting for you within our Phlebotomy Service. We are looking for a highly motivated individual who demonstrates the Leeds Way Behaviours.
The post requires commitment to professional behaviours, motivation and a flexible approach to working hours and duties. Excellent communication skills alongside IT skills also form an integral part of this role.
The ability to work as part of the wider Phlebotomy Team and also without direct supervision are essential.
In return we offer the opportunity to work in a dedicated cross site Phlebotomy Service providing the best care for our patients. You will have the opportunity to be involved in Quality Improvement, Phlebotomy Training, Apprenticeship and wider Trust initiatives.
Main duties of the job
Works with the Phlebotomy Team Leader to deliver an efficient and high-quality phlebotomy service that meets the needs of patients, commissioners and of hospital wards and departments.
Provides effective day to day supervision of a group of staff, including responsibility for induction and training, ensuring standards are maintained; organising staff rotas and holidays; notifying sickness and overtime. Contributes to the production of staffing rotas taking into account the above.
To perform Venepuncture and Veneole (capillary sampling) blood collection procedures (the piercing/puncturing of veins or the slicing of veneoles, which are invasive, clinical procedures). To extract blood samples from patients/donors in a manner that makes the blood sample suitable/fit for analytical, therapeutic or diagnostic testing and purpose. Working in hospital wards, clinics, community-based clinics within other organisations and NHS Trusts and also in patients homes. There is a requirement to work weekends, bank holidays and cover service delivery times between and as the roster dictates.
The Phlebotomy service employs 64 WTE staff (headcount 81), serving the main sites of St Jamess University Hospital and the Leeds General Infirmary, plus Chapel Allerton Hospital, Seacroft Hospital and Wharfedale Hospital as well as a number of community clinics and domiciliary visits.
The service has approximately 350,000 patient contacts per year.
About us
Our values are part of what make us different from other trusts, so we see this as a strength, as well as a responsibility. They have been developed by our staff and set out what they see as important to how we work. Our five values are:
Patient-centred
Collaborative
Fair
Accountable
Empowered
All our actions and endeavours will be guided and evaluated through these values
Additionally, the following are core values which relate specifically to this post:
Commitment to ensuring the delivery of a high-quality service.
Professional image and positive approach to problem solving.
Maintain positive working relationships with others.
Commitment to own personal and professional development and the development of others within the team.
Honest and fair minded with a positive attitude to change.
Promotes a culture of equality, mutual respect, and diversity.
Is regarded as having integrity and trusted by others.
Leeds Teaching Hospitals is committed to our process of redeploying 'at risk' members of our existing workforce to new roles. As such, all our job adverts are subject to this policy and we reserve the right to close, delay or remove adverts while this process is completed. If you do experience a delay in the shortlisting stage of the recruitment cycle, please bear with us while this process is completed, and contact the named contact if you have any questions.
Job descriptionJob responsibilities
PRINCIPAL DUTIES & AREAS OF RESPONSIBILITY
The Phlebotomy Supervisor works within the blood collecting team. Their work is supervised not managed.
Supervisory
1. In conjunction with the departmental secretary and PSC, to organise staff rotas, taking into account annual leave, sickness and study leave.
2. To monitor sickness and deal with the initial stages of sickness absence management, including return to work interviews.
3. To be responsible for training phlebotomy staff in venepuncture and other techniques and also the training of other staff both from within the Trust and externally where appropriate.
4. To carry out continuous assessment of the performance of the phlebotomy staff and to advise to the Phlebotomy Service Co-ordinator on any capability or performance issues.
5. To be responsible for the general tidiness and safety of the phlebotomy rooms.
6. To ensure that adequate stocks of equipment and consumables required for a timely blood collection service are available at all times, and to inform the Co-ordinator of any stock requirements.
7. To manage and ensure that annual and other forms of leave are recorded.
8. To record sickness leave.
9. To maintain accurate records of workload.
10. To provide advice to the Co-ordinator/Operational Manager on any issues that contributes towards workforce planning.
11. To liaise closely with laboratory, medical, scientific, clerical and ward staff as required.
12. To participate in the recruitment of phlebotomy staff.
13. To arrange and attend staff meetings.
14. To ensure that all phlebotomy staff follow the health and safety rules set out in the Trust Health and Safety Guidelines, and any other safety guidelines which apply.
Service Delivery
15. To collect blood samples by venepuncture and capillary methods as appropriate, for laboratory testing. Patients will include both inpatients and outpatients from the Trust and from General Practice, and includes babies and young children as appropriate and also patients in the community.
16. To deal with the emotional issues around the collection of blood samples.
17. Independently manage own allocated workload. May work autonomously collecting blood in the homes of patients or in outlying clinics.
18. To ensure that samples are placed in appropriate specimen containers as set out in instructions. To carry out clear and accurate labelling of these samples.
19. To ensure that all samples are of acceptable quality, taken from an appropriate vein, and collected in sufficient quantity.
20. To ensure that all samples are delivered promptly to the specimen collection point or to Pathology Specimen Reception as appropriate.
21. To follow standard operating procedures, health and safety policies and procedures and Trust policies where applicable.
22. To maintain a clean and tidy environment whilst collecting blood samples on wards or in surgeries.
23. To maintain blood collecting trays/trolleys, and work surfaces in the Blood Collecting Room in a clean and tidy condition.
24. Manage contingencies that arise during the blood collection process.
25. Collect, identify and record the correct patient/donor information or data at the time of the sample collection and within full view of the patient/donor. This task calls for long periods of concentration that can be frequently interrupted.
26. Collect data/information for internal/external audit purposes.
27. Preparation/administration of loading dose prior to a specific blood test being performed ( Glucose/Lactose Tolerance Tests).
28. Identify and utilise a suitable site, fit for the purpose of blood collection using personal judgemental skills.
29. Identify, select and use suitable /appropriate equipment for the specimen collection using personal judgmental skills.
30. Obtain blood samples from patients/donors to a standard fit for laboratory testing ensuring minimum distress or discomfort is caused to the patient/donor during the blood collection process.
31. Interpret written requests for blood collection.
32. Give patients/donors, guardians and carers, appropriate advice regarding venepuncture site, after care and availability of test results.
33. Ensure pre and post-test requirements have been fulfilled and ensure the patient/donor is fit for discharge from your care.
34. Completing regular stocking and stock rotation of working areas.
35. To prepare materials for distribution to clinical areas
36. To contribute to general departmental management by assisting in the ordering, receipt and control of consumables.
Person SpecificationExperience
Essential
Substantial experience in staff supervision in a health care environment Good experience of all aspects of blood collection techniques Techniques where hand to eye co-ordination are essential and can be performed without margin for compromise or error. An excellent knowledge of supervisory policies and proceduresDesirable
Health and Safety laws as applicable to Phlebotomy Performance improvement approaches Knowledge of the anatomy and physiology of the circulatory and respiratory systems, First Aid and CPR. Knowledge or understanding of consequences or contra-indications of specific medications or substance use/misuse which would directly alter the quality of a blood sample. These may directly affect thSkills & Behaviours
Essential
Good interpersonal and communication skills Able to work on own initiative as well as a member of the team Able to work flexible hours Able to cope with the occasional stresses of working with difficult patients, doctors, staff and work colleagues Ability to work under pressure and to demanding timescales Commitment to team working Ability to monitor, maintain and improve service delivery Ability to communicate and network effectively taking into account the multi-professional and organisational cultures To work with precision and follow accurately the documented laboratory standard operating procedures Communicate sensitively, effectively and exercise judgment when dealing with others. Respect the privacy, dignity, religious and cultural beliefs of others. Ability to work within departmental, Trust and NHS processes and protocols, implementing new practices/processes when necessary Demonstrates integrity and respects confidentialityQualifications
Essential
3 GCSEs (or equivalent) including English and MathsDesirable
Education to A Level standard European Computer Driving Licence (ECDL).Other
Essential
Able to construct and manage duty rotas The ability to train new phlebotomy staff Willingness and ability to travel around and between Trust sites, and to external locations.