Store Manager

1 week ago


Hatfield, Hertfordshire, United Kingdom JD Group Full time
About the Company:

Established in 1981 with a single store in the Northwest of England, the JD Group is a leading omnichannel retailer of Sports Fashion, Outdoors, and Gyms with over 60,000 colleagues and over 3,400 stores across several retail fascias in over 30 markets around the world. JD Sports Fashion Plc was listed on the London Stock Exchange in 1996 and has been a FTSE100 publicly quoted company since 2019, continuing to expand in the UK and internationally.

We aspire to become the top global omnichannel retailer in the sports and outdoor industry. To be a part of this thriving company and help us achieve this goal, you should share our commitment to being a people-led, innovative, and customer-focused organization that emphasizes operational excellence and identifies new areas of growth.

Position: Store Manager

As a Store Manager, your main focus will be on driving sales, maximizing store profitability, and delivering outstanding service on the high street. Your role involves managing the store team, exceeding KPIs, maintaining company standards, and representing JD Sports professionally.

Key Responsibilities:

Customer Service:

  • Maintain customer retention by providing top-notch service
  • Address inquiries, handle complaints, and resolve issues promptly
  • Ensure high service levels within the team
  • Understand and utilize Customer Satisfaction surveys and Net Promoter Score

Sales:

  • Achieve and surpass sales targets
  • Analyze reports to make informed sales decisions
  • Utilize in-store devices effectively
  • Use the store's dashboard to analyze performance metrics

Visual Merchandising:

  • Apply weekly visual standards to maintain an attractive store layout
  • Utilize visual techniques to engage customers and drive sales
  • Ensure visibility of new and advertised products
  • Maintain updated displays according to guidelines

Training & Development:

  • Develop team members and support internal progression
  • Conduct regular training sessions and monitor standards
  • Track personnel progression and completion of assessments
  • Prioritize management development through training programs

Skills, Experience & Knowledge Needed:

  • Retail Management experience is advantageous
  • Strong Time Management skills
  • Excellent communication skills
  • Proficiency in Microsoft Outlook, Word, and Excel
Benefits:
  • Incremental Holiday Allowance
  • Discretionary Bonus Scheme
  • Staff Discount On JD Group and other brands
  • Pension Scheme options
  • Life Assurance coverage
  • Opportunities for personal development at work

We value the hard work of our employees and offer fantastic benefits in return.

Due to the high volume of applications, it may take some time to review all submissions. If you don't hear from us within two weeks, please consider your application unsuccessful for this round. Qualified candidates will proceed to meetings with the talent team and hiring manager.

Thank you for considering a career with us


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