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Senior Pensions Administrator

3 months ago

Glasgow, Glasgow City, United Kingdom Hymans Robertson LLP Full time

Role Description


Are you looking for an opportunity to develop your pensions knowledge as a Senior Pensions Administrator within Third Party Administration (TPA)? At Hymans, you will work as part of a dynamic administration team with a varied portfolio of clients and will play a key part in providing members with a market-leading service on Defined Benefits (DB), Defined Contribution (DC) and CARE pension arrangements.

At Hymans Robertson you will not only have all the above but will be a valued member of our Firm.

You will be given excellent development opportunities and work in a supportive and collaborative culture, with great colleagues whilst progressing in your career and role in Pensions.

This role is in Third Party Administration for Client Service Delivery in Glasgow.


As a Senior Pensions Administrator, you will be responsible for delivering high quality administration services and assisting members with complex pensions issues whilst supporting and developing less experienced members of the team.


Key responsibilities will include:

  • Accurately maintaining and updating member records.
  • Processes member events including Retirements, Deaths, Early leavers,Transfers In, Transfers Out and Illustrative quotations.
  • Acts as a point of reference on technical issues and nonstandard cases.
  • Escalating complex technical queries and issues to the Team Leader and technical support team members.
  • Providing a consistent and efficient service to all internal and external client/members and in line with agreed services levels.
  • Work with the Principal Administrator and Team Leader to improve operational efficiencies.

And you will be happy to:

  • Manage annual and periodic scheme events.
  • Proactively seek opportunities to develop your own career.
  • Coach and support less experienced administrators develop their experience and confidence.
  • Adhere to the firm's Information Security standards, professionalism requirements, policies, procedures and compliance requirements.

Qualifications, Skills and Experience:

  • Professional qualification such as Associate Membership to the Pension Management Institute or relevant industry experience.
  • Proven experience of daytoday pension administration and working on DB, DC and CARE pension arrangements.
  • Up to date knowledge of relevant pension legislation, technical developments affecting pension administration and industry best practice.
  • Ability to juggle multiple tasks and plan and organise workload effectively.
  • Effective communicator being clear and concise to clients, members
  • A collaborator, working with own team, clients and internal stakeholders.
  • Experience of Pensions Administration systems e.g. UPM or similar.
  • Experience in client care or customer services, including the ability to liaise with clients effectively and confidently over the telephone.


We work alongside employers, trustees and financial services institutions, offering independent pensions, investments, benefits and risk consulting services, as well as data and technology solutions.

That's the who and the what. More important is the 'why'. The work we do may not always seem the sexiest. But it's difficult, it's complex, and it's important.

We help our clients, their employees, members and customers make decisions that have real and direct consequences on their financial futures.

For 100 years we've taken this responsibility seriously. Together, as a team and with our clients and partners, we're here to build better futures.