Current jobs related to Senior Customer Service Technician - London, Greater London - Digital Realty
-
Senior Service Technician
2 weeks ago
London, Greater London, United Kingdom Quality Personnel Full timeJob Summary:We are seeking a highly skilled Senior Service Technician to join our team at Quality Personnel. As a Senior Service Technician, you will be responsible for repairing and maintaining high-end electronics equipment, including vintage HiFi radios and valve TVs.Key Responsibilities:Repair and Maintenance: Troubleshoot and repair complex electronics...
-
Senior Service Technician
2 weeks ago
London, Greater London, United Kingdom Quality Personnel Full timeJob Summary:We are seeking a highly skilled Senior Service Technician to join our team at Quality Personnel. As a Senior Service Technician, you will be responsible for repairing and maintaining high-end electronics equipment, including vintage HiFi radios and valve TVs.Key Responsibilities:Repair and Maintenance: Troubleshoot and repair complex electronics...
-
Customer Service Resource Coordinator
1 day ago
London, Greater London, United Kingdom Customer Labs Full timeJob Title: Customer Service Resource CoordinatorAt Customer Labs, we are seeking a highly organized and detail-oriented Customer Service Resource Coordinator to join our team. As a key member of our customer support team, you will be responsible for managing the Field Service Engineers' resource diary, ensuring that all engineers are logged in and on...
-
Customer Service Resource Coordinator
1 day ago
London, Greater London, United Kingdom Customer Labs Full timeJob Title: Customer Service Resource CoordinatorAt Customer Labs, we are seeking a highly organized and detail-oriented Customer Service Resource Coordinator to join our team. As a key member of our customer support team, you will be responsible for managing the Field Service Engineers' resource diary, ensuring that all engineers are logged in and on...
-
Customer Service Operations Coordinator
2 weeks ago
London, Greater London, United Kingdom Customer Labs Full timeJob DescriptionJob Title: Customer Service Resource CoordinatorJob Summary:We are seeking a highly organized and detail-oriented Customer Service Resource Coordinator to join our team at Customer Labs. The successful candidate will be responsible for managing the Field Service Engineers' resource diary, ensuring that all engineers are logged in and on...
-
Customer Service Operations Coordinator
2 weeks ago
London, Greater London, United Kingdom Customer Labs Full timeJob DescriptionJob Title: Customer Service Resource CoordinatorJob Summary:We are seeking a highly organized and detail-oriented Customer Service Resource Coordinator to join our team at Customer Labs. The successful candidate will be responsible for managing the Field Service Engineers' resource diary, ensuring that all engineers are logged in and on...
-
Customer Service Technician
3 weeks ago
London, Greater London, United Kingdom M Group Services Limited Full timeJob SummaryM Group Services Limited is seeking a skilled and dedicated individual to join our team as a Nightshift Technician. As a key member of our team, you will be responsible for identifying and repairing leaks on our water network and customer supply pipes.Key ResponsibilitiesProactively complete classroom and on-the-job training and learning,...
-
Senior Sterile Services Technician
4 days ago
London, Greater London, United Kingdom London Bridge Hospital Full timeSenior Sterile Services TechnicianAbout the RoleWe are seeking an experienced Senior Sterile Services Technician to join our team at London Bridge Hospital. As a key member of our CSSD team, you will be responsible for ensuring the highest standards of sterilization and decontamination of medical equipment.Key ResponsibilitiesLead the work of other employees...
-
Senior Sterile Services Technician
4 days ago
London, Greater London, United Kingdom London Bridge Hospital Full timeSenior Sterile Services TechnicianAbout the RoleWe are seeking an experienced Senior Sterile Services Technician to join our team at London Bridge Hospital. As a key member of our CSSD team, you will be responsible for ensuring the highest standards of sterilization and decontamination of medical equipment.Key ResponsibilitiesLead the work of other employees...
-
Senior Sterile Services Technician
4 days ago
London, Greater London, United Kingdom London Bridge Hospital Full timeSenior Sterile Services TechnicianAbout the RoleWe are seeking an experienced Senior Sterile Services Technician to join our team at London Bridge Hospital. As a key member of our CSSD team, you will be responsible for ensuring the highest standards of sterilization and decontamination of surgical instruments and equipment.Key ResponsibilitiesLead the work...
-
Senior Sterile Services Technician
4 days ago
London, Greater London, United Kingdom London Bridge Hospital Full timeSenior Sterile Services TechnicianAbout the RoleWe are seeking an experienced Senior Sterile Services Technician to join our team at London Bridge Hospital. As a key member of our CSSD team, you will be responsible for ensuring the highest standards of sterilization and decontamination of surgical instruments and equipment.Key ResponsibilitiesLead the work...
-
Senior Gas Services Technician
1 month ago
London, Greater London, United Kingdom Start Monday Full time £51,000Senior Gas Services Technician - London and the South East Salary: Basic £51,000 plus on-call and overtime We are collaborating with a prominent provider of tailored energy solutions, seeking to recruit a Senior Gas Services Technician to enhance their team in the London and South East region. As a Senior Gas Services Technician, your primary...
-
Senior AV Services Technician
2 weeks ago
London, Greater London, United Kingdom EVCOM Full timeJob Role: Senior AV Services TechnicianCompany: EVCOMLocation: LondonJob Type: Full timeSalary: Competitive Salary + Direct Staff BenefitsWe are seeking a highly skilled and experienced Senior AV Services Technician to join our team at EVCOM. As a Senior AV Services Technician, you will be responsible for leading the delivery of comprehensive, efficient, and...
-
Senior AV Services Technician
2 weeks ago
London, Greater London, United Kingdom EVCOM Full timeJob Role: Senior AV Services TechnicianCompany: EVCOMLocation: LondonJob Type: Full timeSalary: Competitive Salary + Direct Staff BenefitsWe are seeking a highly skilled and experienced Senior AV Services Technician to join our team at EVCOM. As a Senior AV Services Technician, you will be responsible for leading the delivery of comprehensive, efficient, and...
-
Senior Vehicle Technician
4 days ago
London, Greater London, United Kingdom The Recruitment Solution (London) Ltd Full timeSenior Vehicle Technician OpportunityWe are seeking an experienced Senior Vehicle Technician to join our client's luxury brand dealership in North West London. As a Senior Vehicle Technician, you will be responsible for diagnosing and repairing complex vehicle issues, ensuring high-quality workmanship and excellent customer satisfaction.Key...
-
Senior Vehicle Technician
4 days ago
London, Greater London, United Kingdom The Recruitment Solution (London) Ltd Full timeSenior Vehicle Technician OpportunityWe are seeking an experienced Senior Vehicle Technician to join our client's luxury brand dealership in North West London. As a Senior Vehicle Technician, you will be responsible for diagnosing and repairing complex vehicle issues, ensuring high-quality workmanship and excellent customer satisfaction.Key...
-
Senior Vehicle Technician
1 day ago
London, Greater London, United Kingdom The Recruitment Solution (London) Ltd Full timeSenior Vehicle Technician OpportunityWe are seeking an experienced Senior Vehicle Technician to join our team at a luxury brand dealership in North West London. As a Senior Vehicle Technician, you will be responsible for diagnosing and repairing complex vehicle issues, ensuring high-quality workmanship and excellent customer satisfaction.Key...
-
Senior Vehicle Technician
1 day ago
London, Greater London, United Kingdom The Recruitment Solution (London) Ltd Full timeSenior Vehicle Technician OpportunityWe are seeking an experienced Senior Vehicle Technician to join our team at a luxury brand dealership in North West London. As a Senior Vehicle Technician, you will be responsible for diagnosing and repairing complex vehicle issues, ensuring high-quality workmanship and excellent customer satisfaction.Key...
-
Customer Service Technician
1 week ago
London, Greater London, United Kingdom Interxion Full timeAbout the RoleWe are seeking a highly skilled Customer Service Technician to join our Operations team. As a key member of our team, you will be responsible for providing exceptional customer service and technical support to our clients.Key ResponsibilitiesProvide technical support and troubleshooting for customer service requestsManage and resolve customer...
-
Customer Service Technician
1 week ago
London, Greater London, United Kingdom Interxion Full timeAbout the RoleWe are seeking a highly skilled Customer Service Technician to join our Operations team. As a key member of our team, you will be responsible for providing exceptional customer service and technical support to our clients.Key ResponsibilitiesProvide technical support and troubleshooting for customer service requestsManage and resolve customer...
Senior Customer Service Technician
3 months ago
This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.
Job Description
Your role
The Customer Service Technician (CST) is responsible for carrying out Service Requests, which could be remote hands services for customers, cross-/disconnects, and elements of customer implementations
Key Roles and Responsibilities:
- Provides technical customer service support and carries out operational technical interventions requested by clients (e.g., Hands & Eyes, Cross/Disconnects) which can include direct contact with customers
- Monitors and documents customer services provided by external providers and accompanies customers who request access to Digital Realty's centralised patching room.
- Support Service Implementation activities, under the coordination of the Service Design & Implementation Engineer/Manager
- Execution of migration activities (labelling, installation, documentation, and testing).
- Execution of operational tasks regarding incidents and problem management
- Potentially guidance and support of more junior colleagues
- Informs clients, Customer Service Planning, and the potential ECSC about progress in interventions and the delivery of any value-added services, follows up on customer termination requests and questions.
- Records the intervention in a local report for the Data Centre Manager and Senior Site Engineer Manager and provides feedback to the Customer Service Planning team.
What you'll need
- Vocational or Bachelor level qualification of a technical nature (qualified electricians are a distinct advantage)
- Construction Skills Certification Scheme certification or similar demonstrating that you have passed the relevant Health and Safety tests (desirable but not essential)
- 3-5 years of previous relevant experience as a technician in Telco, IT, or DC background (preferred but not essential)
- Experience with networks desired but not essential
- ITIL and/or Service Now Experience is preferred but not essential
- Experience working in a client-facing data centre
- Demonstrable knowledge of data installations and terminations
A bit about us
Digital Realty brings companies and data together by delivering the full spectrum of data center, colocation and interconnection solutions. PlatformDIGITAL, the company's global data center platform, provides customers with a secure data meeting place and a proven Pervasive Datacenter Architecture (PDx) solution methodology for powering innovation and efficiently managing Data Gravity challenges. Digital Realty gives its customers access to the connected data communities that matter to them with a global data center footprint of 300+ facilities in 50+ metros across 25+ countries on six continents. To learn more about Digital Realty, please visit or follow us on LinkedIn and Twitter.
What we can offer you
Our rapidly evolving business sector offers the opportunity to be part of a courageous and passionate team that work together to understand and meet the changing needs of our global customers. Join us and you'll be part of a supportive and inclusive environment where you can bring your whole self to work. As part of our team, you'll get to work with people from different business areas, challenge the way we do things and put your ideas into action. We'll also give you plenty of development opportunities so you can build a rewarding and successful career with us. This is an exciting time to join our business so apply now and make your mark on our future.
#J-18808-Ljbffr