Training School
2 weeks ago
Training School - Croupier/Casino Dealer - Liverpool:
Salary: 21,932
Brand:
Genting Casinos
Published: 23 Nov 2023
Location:
Liverpool
Department:
Gaming Staff
Closing Date: 03/01/2024
Genting Casinos is part of the Genting Group, one of Malaysia's largest corporations who employ approximately 62,000 people globally.
In the UK, we operate casinos in every major city from Edinburgh to Plymouth.
Genting Casinos has grown to become one of the country's leading leisure and entertainment businesses and our casinos offer everything from great bars, restaurants, entertainment and of course gaming.
We are proud of our commitment to operate a safe and secure environment for our customers, staff and the local communities and responsible gambling is at the heart of what we do.
Principal Responsibilities
To be able to deal all games within the Casino and carry out all Gaming operations to the required standard of efficiency, security and customer service in accordance with all company procedures and current legislation.
Main Duties
Professional and Technical Skills
To be technically competent in dealing all games within the casino and to carry out all Gaming operations, including table administration, opening and closing procedures and the soft count operation, to the required standard and in line with Gambling Commission Regulations, Licence Conditions and Codes of Practice (LCCP) and company gaming procedures making accurate use of table equipment at all times.
To be fully conversant with the rules and company procedures of all Games within the Casino.
To have a sound knowledge of the "Social Responsibly" training programme.
To give clear and confident commentary throughout all games and maintain the required level of table security, ensuring that any problems are brought to the attention of the table inspector.
To possess the ability to control games by pacing them accordingly with regard to 'chip' volume and customer and business needs.
To actively seek and take advantage of, opportunities for personal development, within the business.
Customer Care
To project the correct image by ensuring personal appearance is always of the highest standard.
To adopt a pleasant, professional and positive manner with all customers, anticipating their needs and passing customer complaints to an inspector in a calm, professional and non confrontational manner.
To be able to explain fully the rules of games to customers, recognising when customers require help and provide assistance in a positive manner.
To demonstrate the correct balance between customer focus and the relevant pace of game.
Team Work
To recognise the importance of team work, building and maintaining effective working relationships with all colleagues at the Casino.
Flexibility
To adopt a positive and flexible attitude to changing priorities and procedures, including changes to shifts/rota's etc.
Communication
To assist in an effective communication process throughout the Casino.
To have the ability to communicate in an appropriate manner with all colleagues and customers.
Other duties
To ensure compliance with legislation and company procedures in respect of Health and Safety in the workplace and public areas, at all times.
Rota Requirements
4 or 5 shifts over 7 days
What is a Genting Employee?:
At Genting it is important that we find and keep the best people that can do the job.
However, although the right skills and experience for the job are vital, it is just as important that our new team members behave in the way that we expect of all our employees and that they live and breathe our values.
So what exactly are we looking for? If you feel you tick the below boxes then we would like to hear from you- Are enthused about working for Genting, and strongly believe in our values
- Demonstrate a positive, cando attitude
- Have outstanding customer service skills
- Are friendly, helpful and supportive towards all team members
- Take pride in your appearance
- Reliable and hard working
- Are flexible to fit in with our 24 hour business
- Bring some personality and fun to the workplace
- Online discount portal and app -multiple discounts available for high street shopping and dining
- A range of "flexible benefits"* you can pick and choose from suc
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