Onderhoudsmonteur, engineer

Term :
Permanent, Full time
We are looking for an experienced service technician to join the in-house Service Department.

Working in a close team, this role comprises of product repairs, communicating with customers and helping our world-wide service network serve our global customer base, all while looking for opportunities to improve product reliability.

Repairing Focusrite, Focusrite Pro and Novation products by evaluating units, diagnosing faults, carrying out repairs to a component level and testing devices
Assisting our customers and external service partners with remote diagnosis and repair advice via email and telephone
Liaising with engineers and manufacturing in a closed-loop feedback system to improve product reliability
Creating service documentation to support our Global Service Network
Carrying out workshop operations such as unit transfers and booking in spare parts
At least 2-3 years electronics repair and servicing experience
Knowledge of fault-finding electrical systems to a component level
A polite and helpful phone and email manner
Proficient with Microsoft Office
Analogue and digital audio electronics experience
Interest in music/audio and experience with music technology products and digital audio workstations
Experience with Windows and MacOS systems

Our priority is to find the right fit for the team, and for Focusrite/Novation, and we'll always do what we can to support personal development.

Focusrite plc is a global music and audio group that develops and markets music technology products. Used by audio professionals and amateur musicians alike, our solutions facilitate the high-quality production of recorded and live sound.

Our audio technology brands stand together, seeking to enrich lives through music by removing barriers to creativity - 'we make music easy to make'.

The Focusrite Group trades under thirteen established and rapidly growing brands: Focusrite, Focusrite Pro, Novation, ADAM Audio, Sequential, Oberheim, Martin Audio, Optimal Audio, Ampify Music, Linea Research, Sonnox, OutBoard and TiMax.

With a high-quality reputation and a rich heritage spanning decades, its brands are category leaders in the music-making industry.

Music technology is an enriching space to work in and we enjoy a Group-wide open-door culture which encourages innovation.

This culture, combined with a passion for the inspirational solutions we create, has led to the group winning numerous accolades, including six Queen's Awards, the AIM Company of the Year Award 2021 and regular appearances in 'The Sunday Times 100 Best Small Companies to Work For'.

The Focusrite Group is dedicated to building a great place to work and as an equal opportunity employer we are committed to Diversity and Inclusion.

Equally, we recognise the major impact that climate change is having on our world and work every day towards being industry leaders in a carbon neutral future.

Benefits include flexible/hybrid working, company pension, life insurance, private healthcare, employee purchase scheme, group bonus scheme, workplace nursery benefit, company music events, offsite company parties and free lunch in the canteen.

We arrange company training sessions and encourage personal development.

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