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Paddlesport Guide 3 Days Left
3 months ago
Here at Roundhouse Birmingham, we have an exciting opportunity for a qualified paddlesport instructor who is enthusiastic about providing high levels of customer service to deliver outstanding kayak and stand up paddleboard tours and experiences.
Our tours take visitors along the canals into and out of Birmingham city centre, offering a unique perspective on the city's beautiful waterways, architecture and history.
Our Paddlesport Guides share their passion for Birmingham and their knowledge of the city's heritage during each tour, which provides our guests with an unforgettable experience.
Internally you'll be known as a Active Outdoors Development Co-ordinatorAt Roundhouse Birmingham, we're a small, lively and enthusiastic team that are passionate about Birmingham's complex tapestry of stories.
Our kayak and SUP tours are engaging and interactive and mainly focus on the experience of kayaking and paddleboarding, with a sprinkle of history along the way.
Our unique site in the centre of the city backs onto Birmingham's canals, providing an easy transition from the storeroom to the water.
Exact hours per week may vary slightly, depending on organisational need.
Please be advised that you'll be required to work weekends and some evenings in this role - more details regarding the hours will be discussed at interview.
Key elements of the role will include:- Welcoming visitors of all ages and abilities
- Delivering safety briefings and paddle instructions
- Delivering engaging, informative and professional tours that convey the history of Birmingham's canals
- Liaising with staff and volunteers regarding the administration and delivery of the tours
- Conducting health & safety and equipment checks
- Gathering feedback and ensuring visitors have a memorable experience
If you would like to discuss the role in advance of applying, please don't hesitate to contact us and a member of the team will call you.
To deliver this role successfully, you'll need:
- Confident kayak instructor and possibly a stand up paddleboarder
- Must hold a minimum of a British Canoeing Paddlesport Instructor qualification
- Someone who is confident in building customer relationships quickly, be a natural people person and feel comfortable with talking to lots of different people from different backgrounds.
- Can demonstrate an empathetic, understanding and adaptable approach to different people's needs, with a passion to deliver the highest standards of customer care.
- Safety conscious and able to work with minimum supervision
- Someone who thrives in a busy, bustling environment
- Someone who will bring enthusiasm and positivity to the role
