Product Solution Architect

2 weeks ago

London, Greater London, United Kingdom Tencent Full time

About The Company:

Tencent is a leading global technology company focused on connecting people and developing innovative products and services that improve the quality of life of people around the world. Founded in 1998 and publicly traded on the Hong Kong Stock Exchange since 2004, Tencent offers a variety of products and services, including leading communication and social platforms (Weixin/WeChat), high-quality entertainment (from video games, music, TV and film, sport and literature), FinTech (WeChat Pay and QQ Wallet) and industry-leading cloud products and services. Cloud & Smart Industries Group (CSIG) is responsible for promoting the company's cloud and industry Internet strategy. CSIG explores the interactions between users and industries to create innovative solutions for smart industries via technological advancements such as cloud, AI, and network security. While driving the digitalization of retail, medical, education, transportation, and other industries, CSIG helps companies serve users in smarter ways, building a new ecosystem of intelligent industries that connect users and businesses.

Position Overview:

  • Our Product Solution Architect collaborates with Solution Architects/Engineers and the Sales team to analyze needs and requirements from potential customers, ensuring the best matching product capabilities are utilized in technical solutions, leading to customer satisfaction and product value recognition.
  • We align product, engineering, and business teams to exceed customer expectations, helping key customers derive the optimum value from our integrated security and performance solutions. The team is expanding, offering challenges and opportunities to excel.

Job Responsibilities:

  • Contribute significantly to Tencent's success by identifying business opportunities through the use of our products, presenting solutions, and demonstrating value to meet customer needs.
  • Lead POC projects, implementations, and various initiatives that enhance both customer satisfaction and product efficiency.
  • Articulate product features and differentiators to internal and external audiences, generating interest and addressing product-related queries.
  • Present product-specific solutions in various business opportunities, draft proposals on Tencent Cloud solutions, and best practices leveraging relevant products.
  • Track, monitor, and contribute to resolving customer issues reported while using Tencent Cloud security and performance products.
  • Work on international customer initiatives and projects, effectively interacting with stakeholders in your time zone or closer to your workplace.
  • Identify, assess, and mitigate risks in various situations, including dependencies between different groups.

Job Requirements:

  • Hold a degree in Computer Science, Engineering, Management Information Systems, or related fields, or equivalent.
  • Have strong communication skills and the ability to build trusting relationships with stakeholders, including customers and partners. Proficiency in local languages and English is required.
  • Possess knowledge and exposure to CDN, VOD, cloud security, processes, and concepts, security event management, compliance, and site performance.
  • Understand network protocols and web architecture, with good knowledge of how the internet works.
  • Demonstrate a positive attitude, enthusiasm for learning, and willingness to acquire new knowledge.
  • Have a minimum of 2 years of project experience (work or internship) in Internet and Cloud-related roles.

Diversity, Equity & Inclusion at Tencent:

Diversity, equity, and inclusion are integral aspects of our workplace. As an equal opportunity employer, we firmly believe that diverse voices fuel our innovation and enhance our ability to serve users and the community better. We cultivate an environment where every Tencent employee feels supported and motivated to achieve individual and collective goals.

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