CRM Site Manager

1 week ago


Nottinghamshire, United Kingdom THE PEOPLE OF LTD Full time

The People Of:
Digital is looking for a CRM Site Manager to join a leading global retailer.

As a CRM Site Manager, you will play an important role in cross-functional project teams, assisting the entire business with understanding trendsin ecommerce and digital brand KPIs.

In this role, you will have to have a good grasp on how technology and data can be used to improve CRM campaigns.


Great things about this opportunity:

  • Work with an innovative retail business that are changing the face of retail
  • Lots of opportunities for career progression
  • Autonomous role and a working environment that promotes innovation and collaboration
  • Hybrid working to get the best of both worlds

As a CRM Site Manager, you will:

  • Report to the CRM Manager
  • Manage a team of 2 CRM Executives and assist in optimising CRM activities
  • Develop testandlearn plans for CRM communication to constantly improve the team's performance
  • Report on CRM campaigns and database performance on a weekly and monthly basis, feeding results back to the business
  • Ensure all aspects of ESP are optimized and fully utilized with the CRM Manager
  • Keep up with the latest industry trends and insights
  • Ensure the alignment of strategy with key business partners by establishing and maintaining relationships
  • Develop and implement innovative CRM strategies that are leading the industry

As a CRM Site Manager, you will have:

  • Worked with customer databases in a numerical and analytical capacity in a similar role
  • Strong management experience
  • The ability to work without supervision and guidance, with a selfstarter mentality
  • A passion, energy, and determination for results, including influencing related teams
  • The ability to be highly numerate as well as the ability to manage, manipulate and gain meaningful insights and actions from large data sets
  • Knowledge of data analysis and segmentation
  • The ability to manage and deliver multiple campaigns at the same time

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