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Transport/distribution Shift Leader
3 months ago
What's the purpose of role:
To be an active team member, ensuring that all work is complete according to Daily Work Schedule and that all information received is communicated to the right people in a timely manner and all Compliance standards met.
To be actively involved and maintainan effective and productive team which focuses achievement on results and develops and sustains effective customer relationships.
Who you'll deal with:
Internal:
Team Manager, other Shift Leaders, Bond and Flight employees, other units, Central Services Team at Manchester, support functions, Operations Manager/ Flight Services/ General Manager.
External:
Airlines, HMC&E, DfT, auditors, contractors, EHO
What you'll be doing:
- To ensure work is completed according to daily work schedule and all costs are within agreed targets
- Ensuring the work schedule is maintained by shift taking effective corrective action as required highlighting ongoing issues to the appropriate Shift Leader/Team Manager
- Managing the roster effectively on a shift basis to ensure the schedule is maintained remaining mindful of costs.
- Ensuring team members carry out duties in line with work schedule
- Ensure standards of external and internal customer service are met.
- Dealing with all issues or customer requests in a timely manner, highlighting matters which cannot be resolved to the relevant manager
- Adhering to All Legislation, Company Policy And Customer Requirements and ensuring Team members follow agreed procedures
- Carrying out Daily Compliance checks and issues communicated appropriately
- Ensuring Housekeeping Activities are Undertaken by Team Members.
- Checking Vehicle Daily Sheets and reporting any defects to the Shift Leader/ Team Manager
- Carrying out monitoring and highlight issues accordingly
- Ensuring Following of Safe Working Practices Are Maintained at all times including
- Use of Personal Protective Equipment
- Correct Manual Handling techniques
- Use of equipment
- Being Familiar With All Fire Procedures within unit as instructed through fire training
- Adhering to security regulation and ensuring security Instructions and procedures are followed
- Ensuring Food and personal Hygiene Procedures are followed At All Times
- Ensure team members follow agreed processes and procedures
- Ensuring effective handover with colleagues to ensure issues are dealt with effectively
- Ensure training need are identified and highlighted to the relevant Shift Leader/ Team Manager
- Taking Initial Appropriate Action in the Event of Non Conformance and Communicating Issues And Concerns To The Team Manager On A Shift/Daily/Weekly Basis
- Carrying out Daily/ Weekly Team Briefings ensuring issues raised are communicated to your manager
- This list is not exhaustive, accountabilities may vary dependant on locality or role complexity and may include any other duties considered reasonable by the line manager
What you'll have:
- Computer literate
- Microsoft Outlook, Word and Excel, basic level of competence
- Evidenced people management experience e.g. dealing with performance issues, holidays, and absence management.
- Ability to plan, organise and delegate
- Attention to detail and accuracy
- Communication Skills must be able to communicate at all levels
- An understanding of health and safety regulations in relation to operations
- An understanding of Food Hygiene in relation to operations.
- Understanding of Operational Management Systems
- Must be methodical, and logical in their approach to work
- Current Airline Security knowledge
What you'll show:
- People Management
- Results orientation
- Innovation/ initiative
- Team Working
- Communication
- Attention to detail
