Application Support Analyst

2 weeks ago


London, Greater London, United Kingdom Berry Bros. & Rudd Full time

Reporting To:
Application Support Team Lead


Location:
London or Basingstoke; hybrid working - 2-3 days per week, ideally, working from either office when your team comes together

Berry Bros. & Rudd is more than 300 years old, but we never stand still.

As the world's best and most trusted fine wine and spirits merchant, we are committed to helping our customers drink better, now and in the future.

A career at Berry Bros.

& Rudd isa unique and rewarding experience, combining the rich background of centuries of history with a modern family-owned culture, built on ambitious plans and with people at its heart.


The job in a nutshell

Role Scope

  • Handle all business queries received and see them through to resolution where possible, and when required, log with appropriate 3rd parties
  • Work to identify recurring challenges and engage in root cause analysis and problem resolution.

Who you will work with

Internal:
Service Delivery Team, IT colleagues and all BBR employees

What you will do

  • Escalate urgent problems requiring more indepth knowledge to appropriate resources within the company or externally as needed
  • Maintain a robust process of logging and assigning issues and service requests to the relevant support team members and external suppliers
  • Provide issue resolution within the assigned Service Level Agreements and proactively reduce the opportunity for calls
  • Liaise with external suppliers for call tracking and resolution within their agreed Service Level Agreements
  • Support implementation of new services or upgrades by assisting with testing and release management
  • Develop custom reports and simple tools to meet IT and user needs
  • Ensure that all working practices comply with Health and Safety legislation

What you will bring to the role

Experience / Achievements

  • Experience of SAP S4HANA and SuccessFactors (desirable)
  • Knowledge of database and reporting technologies (desirable)

Your Skills, Knowledge and Behaviours

  • Excellent communication skills
  • A strong team player, with the ability to work and effectively engage with people at all levels within the organisation
  • Excellent internal and external customer service skills
  • Effective organisation skills
  • Effective time management and prioritisation of tasks
  • Highly flexible, with the ability to adapt
  • A keen problem solver
  • Ability to work under pressure

Qualifications

  • ITIL Foundation (essential)

Salary:
Up to £38,000 per annum


We support our colleagues with a wide range of benefits:you will start with 24 days' holiday, and 3 additional days over the Christmas period, discretionary bonus scheme, Private Medical cover & Health plan, Life Insurance, Pension, EmployeeAssistance Programme (EAP), generous Employee discount (up to 40% off products), and many more.

**Closing date: 3rd January 2023

  • London, Greater London, United Kingdom Starsight | Analyst Relations Full time

    Starsight Communications is Europe's largest and most respected EMEA analyst relations (AR) consultancy. Founded by experienced AR practitioners, Starsight Communications is committed to delivering exceptional results for our clients and voted 3 times best EMEA IIAR AR agency of the year. We're a small and closely knit team, focussing on quality and...


  • London, Greater London, United Kingdom Starsight | Analyst Relations Full time

    Company Description.nStarsight Communications is Europe's largest and most respected EMEA analyst relations (AR) consultancy. We provide growth and scale companies with strategic expertise and hands-on tactics to enhance their analyst relations. Founded by experienced AR practitioners, Starsight Communications is committed to delivering exceptional results...


  • London, Greater London, United Kingdom Kite Group Full time £80,000 - £90,000

    Application Support Analyst – Trading Systems Reference ID : 8196 Budget : Between £75,000 and £90,000 Application Support Analyst – Trading Systems Application Support Analyst is required to join a leading Financial Services organization to provide 2 nd and 3 rd line support to critical trading applications. Based in London (hybrid working),...


  • London, Greater London, United Kingdom Sopra Banking Software Full time

    We are now looking for an Application Support Analyst to join our busy team.This is a hybrid working role from our Sheffield, Dunstable or London office locations.If you are looking for a new and exciting challenge, a fantastic opportunity has become available as an Applications Support Analyst within a fast growing, high performing company, who offer...


  • London, Greater London, United Kingdom Apply4U Ltd Full time

    Application Support AnalystSenior Support Analyst / Business Systems Analystwith a strong grasp of SQL is required for a leading Lloyds Market insurer based in the city of London. This will be 3rd line technical support.The company is a highly prestigious speciality insurer with a highly collaborative culture and modern technical landscape and are looking...


  • London, Greater London, United Kingdom RED10 Full time

    Job DescriptionApplication Support Analyst - Insurance, hybrid or fully remote, competitive salary, bonus & benefits KEY SKILLS:Application support experience within the insurance sectorStrong communication skillsExpertise in finding solutions to complex issuesTHE ROLE: The Application Support Analyst will act as the 1st line of support of the clients...


  • London, Greater London, United Kingdom Red10 Full time

    Application Support Analyst - Insurance, hybrid or fully remote, competitive salary, bonus & benefits Scroll down to find the complete details of the job offer, including experience required and associated duties and tasks.KEY SKILLS:Application support experience within the insurance sectorStrong communication skillsExpertise in finding solutions to complex...


  • London, Greater London, United Kingdom Kite Human Capital Full time

    Application Support Analyst - HP NonStop - Tandem - SQL - Financial ServicesApplication Support Analyst is required to join a leading Financial Services business. Based in London (hybrid working), it is a permanent position offering between £50,000 and £55,000.You will be responsible for providing key support to mission critical and high transactional...


  • London, Greater London, United Kingdom Careeraddict Full time

    2 days ago Be among the first 25 applicants This range is provided by CareerAddict. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range Application Support Analyst - Insurance/System and Application Fixes/Hybrid or fully remote Key Skills Application support experience within the...


  • London, Greater London, United Kingdom Marshall Wolfe Full time

    Application Support Analyst - Online Video Streaming - Digital online MediaOur client, a software organisation that is a market leader in online video platforms, is looking to recruit the services of an Application Support Analyst to join their expanding team based in central London.Job Responsibilities will include: Providing escalated technical and triage...


  • London, Greater London, United Kingdom VirtueTech Recruitment Group Full time £70,000 - £80,000

    Application Support Analyst - Energy Trading/Commodities Our client, a top global financial services platform based in London City, is seeking an Application Support Analyst specialized in Energy Trading/Commodities to join their dynamic team. If you're passionate about providing technical support for front office and post-trade applications, then this role...


  • London, Greater London, United Kingdom McGregor Boyall Full time

    Application Support Analyst - FNZ Figaro, MS Dynamics CRM, LINUX, AZ400, JIRAPermanent role£55k to £65k per annumHybrid WorkingSponsorship -NOT AVAILABLEThe companyA globally recognized banking and asset management groupThe roleEssential experience Microsoft Dynamics CRM (preferred) Wealth Dynamix WDX ONE (preferred) Objectif Lune PlanetPress (preferred)...


  • London, Greater London, United Kingdom Nexus Jobs Limited Full time

    Applications Support Analyst- Central London We are looking an Application Support Analyst with 3 to 5 years proven track of working in Test environment ensuring all applications are being fully supported in Test/ Non production mode.5+ years of experience in Test/ Non production deployment management experience. This role is to support and execute...


  • London, Greater London, United Kingdom InvitISE Ltd Full time £300

    We are seeking an Applications Analyst on an initial 3 month contract paying up to £300 per day inside IR35 for our public sector client based in London on either a remote basis or hybrid basis. Local government experience with Housing, Children Services, Customer Services System analysis and design DevOps ITIL Application Support Analyst, Application...


  • London, Greater London, United Kingdom Chapman Tate Associates Full time £35,000 - £48,000

    Job Description Application Support Analyst – COBOL Location: Hybrid, London/Birmingham My client, a global Fintech organisation is looking for a skilled Support Analyst to join their team. You will ensure all Incidents and Service requests logged and resolved contain good quality information within them to allow effective management and reporting manage...

  • Applications Analyst

    2 weeks ago


    London, Greater London, United Kingdom Invitise Full time

    We are seeking an Applications Analyst on an initial 3 month contract paying up to £300 per day inside IR35 for our public sector client based in London on either a remote basis or hybrid basis.The successful candidate will possess proven skills working with the following - Enterprise applicationsSupporting & Configuring Revs and Bens systems (ideally...


  • London, Greater London, United Kingdom Viribus Full time £60,000

    Application Support Analyst – Hybrid from City of London (2 days in the office / 3 days remote) Paying up to £60,000 plus benefits including bonus (up to 20%), BUPA health insurance, 4 x salary life assurance, season ticket loan, excellent pension scheme, sponsorship for relevant qualifications, 25 days holiday plus ability to buy & sell plus more A...


  • London, Greater London, United Kingdom Shareforce Full time £65,000 - £70,000

    This is an exciting and crucial role at the centre of a world leading London Market insurance major. As the Insurance Application Support Analyst, you will be key to the continued success of an IT transformation, which looks to reengineer the relationship with business customers and shift towards a product-focused operating model. The Insurance Application...


  • London, Greater London, United Kingdom Maxwell Bond Full time £75,000

    Job Description Applications Analyst – (12 Month FTC) - Up to £75k- Central London I'm working with a one of the worlds leading professional services businesses based in Central London who are looking for an Applications Analyst to support upgrades of their global platforms and modernisation projects. SSRS, Power BI knowledge Any experience in InTapp,...


  • London, Greater London, United Kingdom Cornwallis Elt Ltd Full time £80,000

    Application Support Analyst – Application Commissioning, Application Decommissioning, Application Configuration, Permanent, London - £80,000 A global Specialty Insurance business is hiring for a Production Specialist to join their newly restructured IT department to manage their estate of Commercial Off the Shelf applications and products which sit...