Outpatient Appointments Senior Administrator

2 weeks ago


Taunton, Somerset, United Kingdom Somerset NHS Foundation Trust Full time
We are seeking to recruit an Outpatient Appointments Senior Administrator who has a passion for high quality customer care.

The successful applicant will be working in the Outpatient Appointments department at County Hall.

Duties will include dealing with tasks such as taking high volumes of patient telephone calls, booking appointments, and supporting the wider outpatient team.


The successful applicant will be working in the Outpatient Appointments department, dealing with tasks such as taking high volumes of patient telephone calls, booking appointments, and supporting the wider outpatient team.

You will also assist with managing patient referrals in line with key performance indicators, and providing quality customer service to our patients.


Musgrove Park Hospital in Taunton, part of Somerset NHS Foundation Trust, is a successful, progressive and ambitious District General Hospital, the largest in Somerset, providing acute and community services to over 600,000 people living in Somerset.


As an organisation, the NHS offers a wide range of benefits including flexible working, pension contributions, market leading annual leave allowance, career progression and regular conversations, not to mention our Blue Light Card and NHS exclusive discounts.

The benefits of working in Somerset include the idyllic countryside, with our areas of outstanding beauty and stunning coastlines.

You will get to enjoy these perks whilst still only being a stone's throw away from bustling city centres like Bristol, Bath and Exeter and only two hours away from London.

There are excellent educational facilities in the area and, when compared to other regions, house prices are reasonable. You will experience the best of both in Somerset, the countryside and the cosmopolitan - there is truly something for everyone


As an Outpatient Appointments Senior Administrator you will receive training and guidance in order to provide support to the Outpatient Admin department at Musgrove Park Hospital.


You will be responsible for a variety of tasks including the booking and monitoring of outpatient appointments both in a call centre setting as well as in a back office administrative role.

You will also assist with managing patient referrals in line with key performance indicators, and providing quality customer service to our patients.

The post holder is required to adhere to Trust Policies and maintain the Trust's values and core standards

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