Customer Service Apprenticeship

1 week ago


Birmingham, Birmingham, United Kingdom Walsall College Full time

A fantastic opportunity has become available for an enthusiastic, willing to learn individual, to join a Customer Service Department as a Customer Service Assistant.

This role will be fast-paced and varied and you will complete a Level 2 Customer Service Practitioner Apprenticeship.

Providing customer service products and services for businesses and other organisations including face-to-face, telephone, digital and written contact and communications.


Duties of this role will include:

  • Answering inbound calls
  • Liaising with customers
  • Communicating with customers via online chat
  • Generating quotation requests and sales orders
  • Helping customers to navigate the Webstore
  • Maintaining a high level of customer service
  • Liaising with other departments
  • Updating company systems
  • Other customer service duties

Customer service level 2 practitioner apprenticeship standard
Weekly off the job training

Virtual learning sessions or in the work place

Functional skills if required

Job Types:
Full-time, Apprenticeship

Salary:
From £5.28 per hour

Schedule:

  • Day shift
  • Monday to Friday

Ability to commute/relocate:

  • Birmingham: reliably commute or plan to relocate before starting work (required)

Education:

  • GCSE or equivalent (required)

Work Location:
In person

Reference ID:
B65RQ

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