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Customer Service Advisor

3 months ago

Redhill, Surrey, United Kingdom Customer Management Resourcing (CMR) Full time

Title:
Customer Service Advisor

Salary:
£22,000

Location:
Redhill


We are looking for a dedicated and customer-focused individual to join our team as a Customer Service Advisor for a major utilities provider, based in Redhill.

As a Customer Service Advisor, you will play a critical role in ensuring that our customers receive excellent service and support, helping to maintain our reputation as a trusted utilities provider.


Key Responsibilities:

  • Providing exceptional customer service and support to our customers
  • Handling a high volume of customer enquiries, ensuring that each query is resolved in a timely and efficient manner
  • Building strong relationships with our customers, responding to their needs and providing support and guidance where necessary
  • Maintaining accurate and uptodate records of all customer interactions
  • Working closely with our team to ensure that we are meeting our targets and exceeding our customers' expectations

Requirements:

  • Previous experience in a customer service role, preferably in the utilities industry, is preferred, although training will be provided
  • Excellent communication skills, both written and verbal
  • Strong problemsolving skills, with the ability to think on your feet and find solutions quickly
  • A positive and cando attitude, with a passion for helping others
  • The ability to work well under pressure and in a fastpaced environment
  • A commitment to providing exceptional customer service at all times


We offer a competitive salary of £22,000, as well as a range of benefits including pension, healthcare and company discounts.

If you're looking for an exciting and challenging role in a major utilities provider, and you have a passion for helping others and providing exceptional customer service, then we want to hear from you

Job Types:
Full-time, Permanent

Salary:
£22,000.00 per year

Benefits:

  • Company pension
  • Onsite parking

Schedule:

  • Day shift
  • Monday to Friday

Experience:

  • Customer service: 1 year (preferred)

Work Location:
One location