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Practice Support Advisor

3 months ago

Andover, Hampshire, United Kingdom Simplyhealth Full time

About The Role:

***
Practice Support Advisor

Andover Head Office

£24,000 + bonus + £600 flexible benefits pot + pension + healthplan + 36 days holiday + hybrid working

  • Are you passionate about making a positive impact on people's lives? Do you want to be part of a company that is striving to revolutionise access to healthcare in the UK? At Simplyhealth, our health plans provide the opportunity to attend routine dental treatments, visit the optician, have complementary therapies (e.g. physio) and much more by providing financial support to those that really need it.

But we're not just your average health company; we're aiming to revolutionise access to healthcare in the UK by offering innovative health and wellbeing solutions that are affordable, accessible, and effective.

From preventive care to comprehensive medical support, we aim to empower individuals to take charge of their health, inspiring them to make the most of their wellbeing.- As Practice Support Advisor you'll work with the team to provide growth, sales and retention support to our member dentists and the teams at their practices.

Providing support to the dentists, you'll be the first port of call for any queries through all communication channels, most predominantly inbound phone calls.

You'll also be working closely with the field sales teams to identify any potential growth from the practices in their area.

This is a relationship-focused role so to succeed, you'll have a passion for great customer service and relationship building, and enjoy problem solving.


Key responsibilities include

  • As a point of contact, you'll create a fantastic, professional impression for the practices, always aiming to achieve first contact resolution where possible.
  • Taking ownership for problem solving, and dealing with challenging requests, as well as escalating other issues where needed.
  • Building and maintaining strong, longlasting client relationships, as well as proactively rebuilding former relationships where needed, ensuring all feedback is captured and followed up on.
  • Working with the Business Development Consultants, helping to develop and grow the clients by identifying any sales/growth opportunities for them to follow up on.

About You:

***- To be successful in this role, you'll have a passion for great customer service and problem solving. You'll be someone who thrives in a busy environment and team.- To be considered you'll need to have:
  • Previous customer service experience, ideally phone
  • based
  • Success working in high pressure environments and working to deadlines
  • Experience of upselling and crossselling on existing accounts, as well as identifying and actively seeking opportunities and effective handling of new business enquiries
  • Knowledge of the dental industry

What's in it for you?


Simplyhealth is more than just a workplace - it's a vibrant community of like-minded individuals who are passionate about creating a positive impact.

Here's what you can expect when you join our team:

Meaningful Work:
Every day, you'll have the opportunity to work on something that really matters - improving access to healthcare for everyone in the UK

Innovation and Collaboration:

We encourage a culture of innovation and collaboration, where diverse perspectives are valued, and creativity is encouraged. Your ideas will be heard, and you'll have the chance to contribute to ground-breaking solutions.

Growth and Development:

We believe in investing in our colleagues growth and development. You'll have access to online resources, on-the-job training, and mentorship to enhance your skills and advance your career.

Work / Life Balance:

Your wellbeing matters to us, we offer flexible working arrangements to ensure you can excel both personally and professionally

Community Engagement:

Joining Simplyhealth means being part of a team that actively engages in community initiatives and volunteer work.

You can use your 3 annual volunteering days to give back to those who need it most.- We have a head office in Hampshire, but depending on your role, you'll be able to enjoy our 'smart working' approach This means you can flex when and where you spend your time.

For many of us this means day to day work can be handled remotely, but there will also be times when we need to come together in the office to collaborate, attend training sessions, induction, briefings and more.- We have a fantastic range of perks too Take a look at our benefits that support your financial, physical and social wellbeing.


Your Recruitment Journey:

***- Your process- Screening call with Talent Acquisition Team

  • Virtual interview with the Hiring Manager and team
  • Aptitude assessment
  • Offer**#LI-Remote