Scheduler - Full Time

1 week ago


Market Harborough, Leicestershire, United Kingdom Home Instead Full time
Company Description


Provider of private bespoke at-home care - Home Instead make sure that our staff get the time to
build excellent relationships with our clients.

As the leading local provider of relationship led care, (rated Outstanding in all five areas by CQC) we know that recruiting and retaining the best staff is essential for us to maintain the highest quality of care to help our clients continue to live safe, well, and independently at home.


We are looking for an
enthusiastic person with
excellent communication skills to join a dynamic team based in Market Harborough.


The role is ideally suited to a
logical and analytical person, most likely with a background in scheduling within a care setting.

No two days are the same and the team are always on hand to support each other if needed.

As our scheduler you will be responsible for scheduling care calls, booking holidays for our care professionals and supporting clients and Care Professionals with queries.


Job Description:

A Home Instead Scheduler has a very rewarding job being responsible for overseeing the scheduling processes.

In this varied and exciting role, you will:

  • Understand and build efficient advance schedules for our clients and Care Professionals
  • Ensure schedules are prepared considering travel time, holidays, training and lastminute changes.
  • Be responsive to changes in the schedule and liaise promptly with relevant team members
  • Enjoy matching Care Professionals to clients in conjunction with client services team and arranging introductions.
  • Ensure client schedules are matched to their needs, with the same Care Professional and the same times where possible
  • Develop excellent relationships with both clients and Care Professionals so everyone enjoys a positive experience.
  • Work alongside the recruitment team to ensure sufficient current and future staffing levels are met
  • Be happy to work with the care team to ensure new and existing care packages can be resourced and scheduled on a timely basis
  • Add and maintain client and Care Professional information onto to the Birdie electronic scheduling system
  • Participate in oncall duties as required
  • Duty Manager cover working 1 weekend in 5

Hours of work: 37.5 per week - Mon to Fri - time frames to be discussed/ negotiable

Salary:
Up to £25k pro-rata (dependent upon experience)

Location:
Market Harborough (Office based)

Qualifications:

To be successful, you will ideally have:

  • Experience of working in a scheduling role withing a home care settin
  • Good working knowledge of IT systems with experience of Microsoft, (it's an advantage if you have used Birdie and Zoho software)
  • Ability to learn and adopt new technologies as the business continues to grow.
  • Highly resilient and a happy positive attitude with excellent communication skills
  • Strong organisation and prioritisation skills, able to work calmly and accurately under pressure
  • Great Team Player interpersonal skills with the ability to build rapport quickly
  • Excellent attention to detail, whilst happy to multitask
  • A logical and analytical approach, happy to work to deadlines both with autonomy and as part of a highly experienced team.
Additional Information

We can offer you:

  • Friendly and supportive happy team environment Awardwinning training and support
  • Paid holidays including additional bonus day off for your birthday
  • Blue Light Card Scheme giving fantastic discounts online and instores such as Asda (used by NHS, emergency services, armed forces & social care sector)
  • Employee Assistance Programme
  • Contributory pension scheme
  • Referral scheme
  • Nonuniform policy
  • Free DBS

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