Customer Services Executive

1 week ago


Witham, Essex, United Kingdom Pursuit Resources Group Full time

We are hiring for the position of Customer Services Executive in Witham

Salary: Up to £30K + Excellent Benefits

Join a leading organization in their field as a Customer Services Executive based in Witham. The ideal candidate must possess a full UK driving license with access to their vehicle due to the office location. This role offers a competitive salary and an attractive benefits package.

As a Customer Services Executive, you will be responsible for overseeing various aspects of the Customer Service Department, including:

  • Customer and Order Management
  • Logistics
  • Sales Support

Your primary tasks will involve managing customer orders, collaborating with internal and external departments for goods import and export, providing exceptional sales support, and ensuring timely order deliveries. Effective communication, attention to detail, and multitasking abilities are crucial for this role.

Key Responsibilities:

  • Act as the main point of contact for customers
  • Process and confirm customer orders for distribution
  • Coordinate with hauliers for collection and transit to customers
  • Prepare necessary documentation for shipments
  • Provide regular order updates and product information to customers
  • Handle customer complaints and maintain accurate records
  • Collaborate with the team to enhance customer experience
  • Perform compliance checks and assist with audits
  • Ensure sustainable supplier practices
  • Support with administrative tasks and ad hoc duties

Required Experience:

  • Minimum 5 GCSEs with grades C/4 or above in English and Maths
  • Prior experience in a similar role
  • Knowledge of export/import and customs procedures
  • Strong IT and administrative skills
  • Familiarity with HMRC regulations is a plus
  • Excellent interpersonal and prioritization skills

Benefits:

  • Competitive salary based on experience
  • Performance bonus scheme
  • Generous pension contribution
  • 24 days holiday plus bank holidays
  • Additional holiday after 5 years
  • Access to staff sales, social events, and employee assistance helpline


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