Neighbourhood Customer Service Officer

2 weeks ago

London, Greater London, United Kingdom Wandle Housing Association Ltd Full time

Founded in 1967 as the Merton Family Housing Trust, we have since grown into an organisation with over 7,000 homes across nine south London boroughs.

We are a provider of homes for rent (social and affordable), shared ownership, outright sale, and supported housing. We also have a small portfolio of commercial properties and garages.


It is really important to us that you share and reflect our values making sure our customers receive a dependable and localised service.

As a Neighbourhood Customer Service Officer, you will provide a highly efficient and effective Neighbourhood management service to a patch of approximately 600 multi tenure properties and estates across South London.

Ensuring high levels of visibility and engagement across the patch and building effective relationships with residents and other stakeholders to ensure that we have homes to be proud of and services that can be trusted.

This could be a great opportunity for you to step up into a neighbourhood customer service role.

You will take ownership of your area and be supported by the wider team and your manager to achieve targets and make a difference to the lives of our customers.


You will effectively communicate with residents when queries are raised to you and respond in line with the principals outlined by the Corporate strategy.

This will include taking the lead on matters that fall within the remit of the Housing Team and/or signposting to other service areas where required and keeping them updated.


A day in the life:

You will:
- be flexible and adaptable to hybrid working.
- carry out regular estate inspections, monitoring cleaning and grounds maintenance service contracts and acting as the conduit to ensure the safety of blocks and estates as well as drive up standards.
- ensure fire risk assessment actions are dealt with in a timely manner.
- respond to breaches of tenancy agreements, including misuse of property.
- process mutual exchanges, successions, and all other types of assignments.
- work with the customer and their advocates and other third parties where it may be necessary to consider a management transfer and make recommendations. This will include, but not limited to, incidents of Domestic Abuse, Gang Violence or MARAC recommendations.
- work with the Resident Support Team on safeguarding issues and support the customer to ensure they receive any necessary help or assistance where required.
- work with the Estate Standards Team to ensure issues are resolved and resident enquiries are dealt with in a timely manner.
- work with the Anti-social Behaviour Team to ensure that cases are logged, and where necessary joint investigations are carried.
- progress tenancy enforcement action where required and lead on legal cases with the assistance of the Legal Team.
- review service charge bills to ensure they charges correctly reflect the service delivery and address any queries arising from the charges.
- support the management of empty properties and work with the Repair and Allocations Teams to ensure efficient turnaround, undertaking assessments of properties as well as viewings and sign ups to ensure the customer receives a seamless service.

  • Arrange and attend regular resident meetings and resident estate inspections with the highprofile schemes within your management area and work with them to build strong communication and trust.
- effectively communicate with residents to ensure they are fully engaged, and any queries responded to.
- be part of a paid 24/7 emergency duty rota (approx. 1 week in every 8-10 weeks)

What you'll need:

  • A housing qualification or equivalent Housing Management knowledge and/or experience
  • Ability to drive and access to a vehicle is essential
  • A sound knowledge of tenancy management
  • Ability to operate and be flexible in a changing environment to respond to emerging priorities
  • Understanding of organisational dynamics and strong relationship building, interpersonal and influencing skills in dealing people of all levels of seniority
  • Experience of working to tight deadlines, to deliver high quality outputs to agreed deadlines
  • Excellent communication skills and the ability to engage with a variety of people
  • Computer literate with knowledge of Word and Excel packages
  • Commitment to Confidentiality and Data Protection
  • Commitment to live the Wandle Values

What next?


If you want to be part of a winning team that takes pride in delivering a positive experience to our customers and believe you have the skills and experience to be successful in this role, we would love to hear from you.


Please also note that ahead of the final stage interviews you will be asked to undertake a number of online tests/assessments.


Interviews will be held week commencing
7 August - virtually by Microsoft Teams or in person.

  • Neighbourhood Response Officer

    2 weeks ago

    London, Greater London, United Kingdom Service Care Solutions Full time

    Neighbourhood Response Officer North London (covering Tower Hamlets, occasional cover for Havering and Waltham Forest) Start Date: 20/05 Temporary - 1 month rolling contract Full Time, 36 hours per week Hybrid working available We are seeking confident, customer-focused Neighbourhood Response Officers to join a team in North London. The client is...

  • Neighbourhood Response Officer

    2 weeks ago

    London, Greater London, United Kingdom Service Care Solutions - Housing Full time

    Neighbourhood Response OfficerNorth London (covering Tower Hamlets, occasional cover for Havering and Waltham Forest)Start Date: 20/05Temporary - 1 month rolling contractFull Time, 36 hours per weekHybrid working availableWe are seeking confident, customer-focused Neighbourhood Response Officers to join a team in North London. The client is dedicated to...

  • Neighbourhood Response Officer

    2 weeks ago

    London, Greater London, United Kingdom Service Care Solutions Ltd Full time

    Neighbourhood Response Officer North London (covering Tower Hamlets, occasional cover for Havering and Waltham Forest) Start Date: 20/05 Temporary - 1 month rolling contract Full Time, 36 hours per week Hybrid working available We are seeking confident, customer-focused Neighbourhood Response Officers to join a team in North London. The client is...

  • Neighbourhood Housing Officer

    2 weeks ago

    London, Greater London, United Kingdom Service Care Solutions Ltd Full time

    Neighbourhood Housing Officer Location: Lambeth, London Type: Temporary - 6 month contract Hours: Full time, 35 hours a week Start Date: 13/05/2024 Are you passionate about fostering vibrant and sustainable communities? Do you thrive on providing excellent customer service and support to tenants and leaseholders? If so, we have an exciting...

  • Neighbourhood Services Officer

    4 days ago

    London, Greater London, United Kingdom Islington and Shoreditch Housing Association (ISHA) Full time

    We are looking for a confident individual with great interpersonal skills for this busy Neighbourhood Services role. If this is you, come and join us at ISHA as our Neighbourhood Services Officer.Neighbourhood Services OfficerHours: 35 hours (full time)Location: ISHA, 102 Blackstock Road, Finsbury Park, N4 2DRSalary: £34,891.50Contract: PermanentThis is an...

  • Neighbourhood Services Officer

    2 weeks ago

    London, Greater London, United Kingdom Akton Recruitment Full time

    Neighbourhood Services OfficerAkton Recruitment has an Neighbourhood Services Officer vacancy in LondonNeighbourhood Services Officer To deliver outstanding services to residents living in council owned/managed properties and embed a culture of a resident first approachIn more specific terms: 1.2 To be the single point of contact for residents with all...

  • Neighbourhood Customer Service Officer

    2 weeks ago

    London, Greater London, United Kingdom Wandle Housing Association Ltd Full time

    Founded in 1967 as the Merton Family Housing Trust, we have since grown into an organisation with over 7,000 homes across nine south London boroughs. We are a provider of homes for rent (social and affordable), shared ownership, outright sale, and supported housing. We also have a small portfolio of commercial properties and garages.It is really important to...

  • Neighbourhood Housing Officer

    2 weeks ago

    London, Greater London, United Kingdom Akton Recruitment Full time

    Neighbourhood housing officerCamden£21 Per HourI am recruiting for a local authority who is looking for someone to work creatively and effectively with residents, service managers and other stakeholders to develop, maintain and continually review the delivery and work practices and processes of our landlord services. You will work with other team colleagues...

  • Neighbourhood Officer

    2 weeks ago

    London, Greater London, United Kingdom MMP Consultancy Full time

    Neighbourhood Officer required to join a fantastic housing provider, this will be working on a permanent contract based in London.As Neighbourhood Officer, you will play a key role in creating safer communities by providing customers with a high-quality housing management service, dealing with tenancy management and preventing Anti-Social Behaviour.Main...

  • Neighbourhood Housing Officer

    2 weeks ago

    London, Greater London, United Kingdom Colbern Limited Full time

    Neighbourhood Housing OfficerLambethContract£152.10 per day PAYEOur client is looking for an experienced Neighbourhood Officer.The overall purpose of the Neighbourhood Housing Officer role is to deliver an integrated generic housing service to tenants and leasehold customers and to work closely with other teams, councillors and Tenants & Residents...

  • Neighbourhood Customer Specialist

    2 weeks ago

    London, Greater London, United Kingdom Peabody Full time

    Peabodyhas an exciting opportunity for a Neighbourhood Customer Specialist on a full time, permanent basisbased in various locations within North East London. In return, you will receive a competitive salary of up to £35,424 per annum.About the Neighbourhood Customer Specialist role:As our Neighbourhood Customer Specialist, you will be the 'face of Peabody'...

  • Finance Officer

    2 weeks ago

    London, Greater London, United Kingdom Neighbourhood Watch Network Full time

    Neighbourhood Watch Network (NWN) is the representative charity for the Neighbourhood Watch movement across England and Wales with over 2.3M members and 60,000 volunteers. We are the largest volunteer led crime prevention and community development charity in the UK. Neighbourhood Watch Network supports and represents the successful grass roots, volunteer led...

  • Finance Officer

    4 weeks ago

    London, Greater London, United Kingdom Neighbourhood Watch Network Full time

    Neighbourhood Watch Network (NWN) is the representative charity for the Neighbourhood Watch movement across England and Wales with over 2.3M members and 60,000 volunteers. We are the largest volunteer led crime prevention and community development charity in the UK. Neighbourhood Watch Network supports and represents the successful grass roots, volunteer led...

  • Neighbourhood Housing Officer

    2 weeks ago

    London, Greater London, United Kingdom Akton Recruitment Full time

    Camden£21 Per HourI am recruiting for a local authority who is looking for someone to provides a frontline, trusted service to residents, as they move in and out of their homes, coping with changes in their personal circumstance or experiencing problems with their neighbours or in their communities. By assessing and understanding the context of people's...

  • Neighbourhood housing officer

    2 weeks ago

    London, Greater London, United Kingdom Aatom Recruitment Full time

    Working on behalf of a Local Authority, Aatom Recruitment has a new opportunity for a Neighbourhood Housing Officer on a 3 months initial contract with the possibility of further extension. Role's purpose This role provides a frontline, trusted service to our client's residents, as they move in and out of their homes, coping with changes in their...

  • Neighbourhood Officer

    2 weeks ago

    London, Greater London, United Kingdom Amida Recruitment Limited Full time

    A tremendous opportunity has arisen for a Neighbourhood Officer who is seeking a new interim role within a leading Housing Association in South East London. Working as part of the neighbourhood team you will be responsible for delivering a first class housing and tenancy management service to tenant across a portfolio of Supported and Retirement Living and...

  • Neighbourhood Housing Officer

    2 weeks ago

    London, Greater London, United Kingdom Pertemps Network Group Full time

    Job Description:Role PurposeThis role provides a frontline, trusted service to our residents, as they move in and out of their homes, coping with changes in their personal circumstance or experiencing problems with their neighbours or in their communities. By assessing and understanding the context of people's lives and identifying predictable demand the...

  • Neighbourhood Management Officer

    2 weeks ago

    London, Greater London, United Kingdom 4Healthcare Full time

    4Recruitment Services are seeking a Neighbourhood Management Officer. You will: be responsible to service to a patch of properties in the Northwest region covering mainly Cheshire East and Cheshire West areas but also offering support to the other regions across including Warrington, Bolton, Manchester. carry out customer visits on behalf of central...

  • Neighbourhood Housing Officer

    2 weeks ago

    London, Greater London, United Kingdom Adecco UK Full time

    A fantastic opportunity has emerged for a Neighbourhood Housing Officer to join one of Adecco Public Sector's most improved Housing Association clients in a temporary post, initially for 3-6 months.The post holder will be working from home (but occasionally needed to attend their Dartford office in Kent) and expected to own a patch of approximately mixed...

  • Neighbourhood Housing Officer

    2 weeks ago

    London, Greater London, United Kingdom iWork Recruitment Limited Full time

    What's involved with this role:Contract to start on until with a possible extension.Key Duties: The overall purpose of the Neighbourhood Housing Officer role is to deliver an integrated generic housing service to tenants and leasehold customers and to work closely with other teams, to achieve sustainable tenancies in sustainable communities. To provide a...